Iris Ortiz

As a clerical medical assistant ( desk nurse) I was responsible for any and all calls pertaining directly to nursing staff as well as physicians. Responsibilities included: Answering incoming calls, scheduling appointments, obtain prior authorization for medications and diagnostic testing, field messages from patients to medical staff and physicians by generating phone notes to appropriate staff via interoffice messenger, take request for medication refills, communicate with pharmacies for refill requests, data entry of results of colonoscopy and mammograms, serve as interpreter for patients and physicians, open and distribute mail.

Provide basic nursing skills to residents under the supervision of an LPN or RN. 

• Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patient clothing and bedside tales or equipment.
• Helped patients effectively manage routine bathing, grooming and other hygiene needs.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Responsible for imaging center, staff and all daily activities.

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.