Iris Raines
Lizella,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Total System Services LLC
Columbus, GA
01.2020 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Administrative Assistant
AMD LAW GROUP
McDonough, GA
10.2015 - 04.2020
- Recruited and interviewed students to work on projects for firm that required negotiation, registration, and enforcement specific to information technology and product licensing.
- Researched via web potential clients, collected fees owed to firm, as well as worked directly with senior managing partner.
- Edited documents to improve accuracy of language, flow and readability
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Plant Manager
United States Post Office
Atlanta, GA
06.2006 - 08.2011
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations and achieving daily goals.
- Optimized processes to maximize efficiency.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Directed employees and related programs to maximize team productivity and facility output.
Postmaster
United States Post Office
Locust Grove A, Georgia
08.2011 - 07.2012
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Assisted customers in determining proper postal service to align with individual needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Business Management - Business
Essex County College
Newark, NJBusiness Management
University of Texas At Austin
Austin, TXBusiness Administration And Management
Pulaski Technical College
North Little Rock, ARSkills
- Needs Assessment
- Order and Refund Processing
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Camping, reading, sewing
I enjoy the camping lifestyle, traveling, meeting people and exploring areas of the country that I had never traveled. I am an avid reader - reading at least one book per week. I enjoy life as a retired worker who worked 35 years in the federal sector. Arts and craft projects interest me and I am very good at instructing others on how to projects and assisting in project completion.
Timeline
Customer Service Representative
Total System Services LLC
01.2020 - 05.2020
Administrative Assistant
AMD LAW GROUP
10.2015 - 04.2020
Postmaster
United States Post Office
08.2011 - 07.2012
Plant Manager
United States Post Office
06.2006 - 08.2011
Business Management - Business
Essex County College
Business Management
University of Texas At Austin
Business Administration And Management
Pulaski Technical College
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