Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Iris Ramirez

Iris Ramirez

West Palm Beach,FL

Summary

Highly skilled professional with a strong focus on customer service and communication. Dedicated to learning and development, always ready to expand knowledge and skills. Exceptional at providing customer service and ensuring satisfaction. Thrives in multitasking situations and committed to effective transaction handling and engaging with customers. Eager to utilize and further develop transaction-handling and customer service skills in a Teller role.

Overview

9
9
years of professional experience

Work History

Home Health Aide

One Home
10.2024 - Current
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self confidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
  • Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
  • Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.

Home Health Aide

Affinity Home Care
01.2022 - Current
  • Developed individual care plans for clients based on specific needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Assistant

Paradise Design and Landcaping Corp.
01.2023 - 01.2024
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, etc.

Sales Assistant

Ejs Mechanic & Welding
01.2022 - 08.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Assisted customer and employees in their needs. Such as parts needed for golf cart or lawn services machinery repair.

Sales Associate Specialist

Paradise Bromeliad's and Roses
01.2020 - 12.2021
  • Developed, maintained and utilized diverse client base.
  • Negotiated prices, terms of sales and service agreements.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built diverse and consistent sales portfolio.

Teacher's Assistant

Oxford Academy
10.2019 - 01.2020
  • Utilized creative teaching strategies to engage students in classroom.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Developed innovative activities to engage young children in learning process.

Merchandise Associate

JCPenney
11.2017 - 07.2018
  • Verified products appeared at correct locations in proper quantities.
  • Established strong vendor relationships to maintain and support business.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Customer Service Volunteer

Hospice resale shop
01.2016 - 01.2017
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Certificate - Real Estate

Palm Beach State College
Lake Worth, FL

Patient Care Assistant Program -

Palm Beach State College
Lake Worth, FL
12.2021

Associate of Arts - General Studies

Palm Beach State College
Lake Worth, FL
07.2021

High School Diploma -

South Tech Academy
Boynton Beach, FL
05.2017

Skills

  • Active Learning
  • Laptop and Mobile Device Use
  • Interpret Language
  • Complex Problem-Solving
  • Customer Service
  • Business Growth
  • Social Media Platforms
  • Cash handling
  • Processing payments
  • Reliable and responsible
  • Adaptable and flexible
  • Honest and dependable
  • Teamwork and collaboration
  • Listening skills
  • Cash register operation
  • Certified in CPR/AED

Languages

Spanish
Native or Bilingual

Timeline

Home Health Aide

One Home
10.2024 - Current

Assistant

Paradise Design and Landcaping Corp.
01.2023 - 01.2024

Sales Assistant

Ejs Mechanic & Welding
01.2022 - 08.2024

Home Health Aide

Affinity Home Care
01.2022 - Current

Sales Associate Specialist

Paradise Bromeliad's and Roses
01.2020 - 12.2021

Teacher's Assistant

Oxford Academy
10.2019 - 01.2020

Merchandise Associate

JCPenney
11.2017 - 07.2018

Customer Service Volunteer

Hospice resale shop
01.2016 - 01.2017

Certificate - Real Estate

Palm Beach State College

Patient Care Assistant Program -

Palm Beach State College

Associate of Arts - General Studies

Palm Beach State College

High School Diploma -

South Tech Academy

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