Iris Reyes
Reading,Pennsylvania
Summary
Dedicated Customer Service Manager with over 10 years of experience in leading teams to deliver exceptional customer support. Proven ability to improve service processes and enhance customer satisfaction. Strong communication and problem-solving skills, with a passion for creating positive customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
User Service Manager
Hospital Materno Infantil San Lorenzo de los Mina
Santo Domingo Este, Dominican Republic
01.2020 - 01.2023
- Lead a team of 21 customer service representatives, providing training and support to ensure high-quality service.
- Developed and implemented customer service policies and procedures that improved response times by 95%.
- Analyzed customer feedback and service metrics to identify areas for improvement, resulting in a 90 % increase in customer satisfaction.
- Collaborated with other departments to resolve complex customer issues and enhance service delivery.
Medical Insurance Billing Manager
Ministerio de Salud publica
Santo Domingo, Dominican Republic
09.2014 - 12.2020
- Reviewed and approved insurance claims for accuracy prior to submission.
- Developed and implemented billing procedures to ensure compliance with insurance regulations.
- Maintained up-to-date knowledge of applicable laws and regulations governing health care reimbursement.
Education
Bachelor of Science - Health Administration
Universidad Catolica De Santo Domingo
Santo Domingo08-2018
Diploma in Humanization of Services - User Service
Infoted
Santo Domingo, RD03-2018
Skills
- Strong leadership and team management
- Excellent communication and interpersonal skills
- Proficient in customer service software
- Problem-solving and conflict resolution
- Data analysis and reporting
- Conflict Resolution
- Customer Service
Languages
Spanish
Professional
English
Elementary
Certification
- Professional ethics
- Management and Leadership
- User attention
Timeline
User Service Manager
Hospital Materno Infantil San Lorenzo de los Mina
01.2020 - 01.2023
Medical Insurance Billing Manager
Ministerio de Salud publica
09.2014 - 12.2020
- Professional ethics
- Management and Leadership
- User attention
Bachelor of Science - Health Administration
Universidad Catolica De Santo Domingo
Diploma in Humanization of Services - User Service
Infoted
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