JOANNA UDO
Grand Rapids,MI
Summary
Experienced technology leader with over a decade of comprehensive experience in healthcare technology, project management, and customer success. Proven track record of leading diverse teams, driving technology integration, and developing strategies to enhance customer satisfaction and business continuity in fast-paced environments.
Overview
11
11
years of professional experience
Work History
End User Technology Services Manager
Corewell Health
03.2022 - Current
- Spearheaded operations for media technologies across 700+ collaboration spaces in Michigan, integrating Microsoft Office 365 and Cisco technologies to enhance communication and collaboration.
- Led a dynamic team of 15 full-time employees and over 100 contractors, focusing on high-performance delivery and strategic project management.
- Oversaw asset stewardship for over 100,000 devices, establishing end-user technology standards, managing inventory, and optimizing device utilization and lifecycle processes including procurement, tracking, reclamation, and repurposing.
- Directed the enterprise print management service, improving operational efficiency and reducing costs through strategic service management and innovative technology solutions.
Lead Business System Analyst
Spectrum Health
01.2020 - 03.2022
- Collaborates with senior-level management to streamline IT systems per business mission goals
- Defines the scope of projects, documents requirements, and translates them into proper system requirement specifications
- Drives executive-level communication and partners with high-level stakeholders to deliver high-value IT solutions
- Establishes and directs the strategic and tactical goals, policies, and procedures for integration projects
- Identifies resources, timelines, budget, and technical gaps, while developing roadmaps for ongoing technology integration efforts (network, servers, databases, security, and Windows devices)
- Drives operational excellence while leveraging KPIs to measure the success and value of the IT Applications team
- Improved business processes by analyzing and documenting current systems and workflows.
- Optimized user experience by identifying areas of improvement within existing applications, leading to increased productivity and satisfaction.
- Conducted extensive user training sessions to enhance adoption rates of newly implemented systems, resulting in accelerated returns on investment.
Sr. Technical Analyst (Infrastructure Consultant)
Spectrum Health
01.2019 - 01.2020
- Spearheaded the initiative to create a consulting team that focused on infrastructure technologies to improve end user experience by taking a proactive approach instead of a reactive one
- Orchestrated the implementation of company-wide remote work support and policies that resulted in migrating over thousands of employees from on-site to offsite within a few weeks
- Analyzed current infrastructure to identify gaps and risks in existing infrastructure services
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs
- Provided training to Engineers, IT Technicians and end users to enhance knowledge about new processes and technology
- Designed systems & processes to showcase the value that the infrastructure team delivers to the organization on a daily basis
- Redesigned workflow processes to improve productivity and efficiencies
Sr. Systems Engineer
Spectrum Health
01.2015 - 01.2019
- Pioneered the implementation of a monitoring solution for the organization's unified communications system with over 30,000 endpoints, users, and over 25 engineers
- Monitored logs, outages, and irregularities which saved the company over $100,000 in managed services cost and revenue loss due to outage
- Utilized Splunk, SolarWinds and redesigned workflow processes to achieve the desired results
- Piloted the early adoption of SAFe at team level and consulted with multiple teams to refine the process to ensure a successful pilot
- Designed, implemented, and maintained Cisco Unified Communications Solutions for 35,000+ users
- Managed and completed complex site integrations and installations successfully within aggressive time frames
- Maintained, managed, and supported the organization's instant messaging application (Jabber) for 14,000 + users
- Interacted with diverse teams during the Program Increment (PI) planning events for Agile Release Trains (ARTs)
Founder & President
Bridges in Tech
01.2019 - Current
- Create strategies to close the diversity gap in tech by coaching & mentoring women of color to start and grow in technology careers
- Collaborates and partners with various organizations to develop innovative solutions for the forecasted talent shortage
- Created organization's mission and vision statements for use by employees.
- Formulated and executed strategic initiatives to improve product offerings.
- Monitored key business risks and established risk management procedures.
Information Systems Specialist
Spectrum Health
01.2014 - 01.2015
- Deployed enterprise monitoring tools to supervise multi-technology computing platforms-based services, including midrange, mainframe, windows servers, storage systems, and backup systems
- Developed and implemented disaster recovery processes for IT teams
- Maintained and managed the organization's process improvement, change management processes, and documentation
Education
Bachelor of Science - Computer Networking and Network Security
Davenport University
Grand Rapids, MI2014
Master of Science - Technology Management
Colorado State University
10.2024
Skills
- Healthcare Technology Management: Expertise in deploying and standardizing technology solutions across large healthcare systems
- Strategic Leadership: Proven ability in setting visionaries and leading teams to achieve business goals
- Project Management: Strong background in overseeing large-scale projects from conception to deployment with a focus on improving business processes and infrastructure
- Team Building & Development: Adept at mentoring tech professionals promoting diversity within technology areas
Training
- Leading SAFe Training
- Agile Product Management Training
- SAFe Product Owner/Product Manager training
- SAFe Scrum Master training
- Certified Ethical Hacker training
Professional Development
- Cloud Security Alliance West Michigan, Diversity Equity & Inclusion Director, 01/01/21, Present
- Information Systems Security Association (ISSA) - Grand Rapids Chapter, President, 01/01/16, 01/01/18
- Information Systems Security Association (ISSA) - Grand Rapids Chapter, Membership Director
Timeline
End User Technology Services Manager
Corewell Health
03.2022 - Current
Lead Business System Analyst
Spectrum Health
01.2020 - 03.2022
Sr. Technical Analyst (Infrastructure Consultant)
Spectrum Health
01.2019 - 01.2020
Founder & President
Bridges in Tech
01.2019 - Current
Sr. Systems Engineer
Spectrum Health
01.2015 - 01.2019
Information Systems Specialist
Spectrum Health
01.2014 - 01.2015
Bachelor of Science - Computer Networking and Network Security
Davenport University
Master of Science - Technology Management
Colorado State University