Ralph Mauro
Boca Raton,FL
Summary
Innovative, progressive, and collaborative technology leader with 25+ years of broad-based IT experience within Fortune 500 companies. ITSM (OCM) Organizational Change Management Processes and Deliveries. Effective communicator with skilled tenacity in motivating teams and implementing processes that enhance organizational performance and exceed business goals. Trusted leader and advisor in supervising, partnering, and leading with executive management, stakeholders and technology teams to create innovative business-centric solutions. Strategic planning of internal processes and technologies to add visibility, intelligence, and rapid response to information security programs & incident response programs. Comprehensive knowledge of security risk issues and compliance matters by re-engineering processes and systems to improve user awareness and increase response time while decreasing business impact. Lead contact for all related MSP, Vendor and Management services. Proficient technical and business lead in company-wide migrations, conversions, planning, upgrades and deployments. Extensive knowledge of Network Administration via IBM Administrator and Microsoft Exchange. Good time management skills and attention to detail Extensive ITIL 4 Foundation (ITSM)
Overview
27
27
years of professional experience
Work History
IT Manager – Lead, End-User Technology Solutions
Confidential Companies (Remote)
Boca Raton, FL
10.2019 - Current
- Lead IT Manager, End User and Mobility Solutions – MSP Service Management, Corp & Nationwide
- ITIL 4 Foundation/ IT Service Management Practices with Stakeholder Interaction and Support
- Oversee Desktop System Engineering & MDM, Companywide Mobility Solutions
- Service Now
- Jamf/MS Intune
- Lead Super Admin and Deployment Specialist for iOS/Android Platforms., MAC OS Configure and manage Apple devices using Apple Business Manager, ensuring seamless deployment and management within Intune/JAMF Maintenance of JAMF configurations, policies and settings for MAC OS / Vulnerabilities
- Stay up-to-date with the latest developments in MDM technologies, especially related to Intune and Apple iOS
- Deploy Intune configurations, policies and settings iOS, and Android devices in an Intune managed infrastructure SCCM Admin with Monthly Patching Scheduling, in-house management with national endpoint deployment
- SCCM: Software Center / Bundled Application Bundle Push – AD Security Group Assignment SCCM: Adobe / Java Version Update – Automation Package Deployments
- Proficient in Microsoft Intune administration / Maintain device compliance using Microsoft Endpoint manager Experience in device compliance and reports/ Log Analytics
- Monitor the performance of the desktop infrastructure and make suggestions for improving efficiency
- MS Teams Admin: Direct Portal/Tenant Administration for End User solutions
- Zoom Administration
- Liaise with Executive-level group for IT
- Dedicated Team support specialist for company ownership
- Manage company Apple/Mac Environment for global IT related support around the globe
- Project lead for country wide, Win 10 & future Win 11 migrations which include hardware refresh
- Endpoint support manager via Network Operation Solution Teams
- Azure administration Microsoft Intune Implementation deployment of over 4000 iOS devices & MS Defender
- Key role in the implementation of Service Now via our O365 Cloud Environment and Office 365 Migration Specialist
- FourWinds (Populo) Cloud Administration – Content Distribution / Licensing Swisher International, Inc
- 03/2009 – 10/2019 Information Technology Operations Specialist Lotus Domino Administration Oversee companywide Desktop Management for End-User Community Domino Server / Client Administration Lead Migration Administrator for O365/Exchange Migration
- Manage several large contracts with IT Services and Telecommunications vendors
- Oversee and coordinate large-scale projects between 3rd party procurement vendors
- AirWatch MDM Administration support for all aspects of office and field sales devices
- BYOD Implementation
- Lead project manager in charge of configuring, implementing and managing multiple network and software systems
- Evaluate and “Stage” new software and hardware
- Implement, configure, execute and support Mobility management standards and protocols for company-wide handheld devices
- Customized detailed reports regarding departmental hardware and software assets.
Sr. Regional Support Administrator / IT Project Coordinator
Toll Brothers, Inc.
01.2004 - 01.2009
- Assisted project leads with managing project designs and requirements including daily onsite meetings, status activity and structured cabling needs for new projects as well as coordinated and managed external projects
- Planned implementation process for new divisions, offices and remote location design layouts
- Provided desktop, application and network support for all divisions as well as remote locations
- Designed configuration of application objects and installation packages for remote deployment
- Responsible for workstation migrations.
Consulting position via Uni-Data Communications / Deployment Manager/ Network Administrator
JP Morgan Chase
New York City, NY
08.1997 - 12.2003
- Project lead for company-wide Win XP migration leading to the integration of all internal applications into one centralized proprietary system
- Application integration on supporting and packaging over 22,000 worldwide applications.
Education
Skills
- Video Conferencing
- MS Teams Administration
- Portal Management
- Teams Smart Hub Admin
- MSP/Vendor Managed Services
- Managed Infrastructure Platform
- MDM
- Hardware/Software Patching
- Big Fix
- End User Technology
- Mobility Management
- MS Intune
- Airwatch
- JAMF Cloud
- Apple Business Manager
- DEP/VPP Enrollments
- IOS Expertise
- MAM
- MDM solution providers
- Cloud Management
- Office365
- AD/Azure
- Intune
- AirWatch
- VMware
- Kaseya
- One Drive
- SharePoint
- VOIP Management
- 8x8 Administration
- Design
- Avaya OneX
- Cisco Related Solutions
- Backup Disaster Recover
- Azure Site Recovery
- EDiscovery Knowledge
- Operating Systems
- Windows
- Mac OS
- Team Collaboration
- Technical Troubleshooting
- Application support
- Technical leadership
- IT service management
- Quality Assurance
- Technology Integration
- Organizational Skills
- Effective Communication
- Equipment procurement
- Relationship Building
- Project Leadership
- Professional Demeanor
- Department management
Skillstechnicalexperience
- Video Conferencing: Advanced MS Teams Administration / Portal Management / Teams Smart Hub Admin.
- MSP/Vendor Managed Services: Managed Infrastructure Platform, MDM, Hardware/Software Patching/Big Fix
- End User Technology: Extensive Knowledge in hardware and software standards for fortune 500 companies.
- Mobility Management: MS Intune- Airwatch, JAMF Cloud, Apple Business Manager, DEP/VPP Enrollments
- IOS Expertise: Mass device enrollment and deployments via MAM and MDM solution providers
- Cloud Management: Office365, AD/Azure, Intune, AirWatch, VMware, Kaseya, One Drive, SharePoint
- VOIP Management: 8x8 Administration and Design – Avaya OneX & Cisco Related Solutions
- Backup Disaster Recover: Azure Site Recovery / eDiscovery Knowledge
- Operating Systems: Windows (All Versions) \ Heavy Mac OS+
Timeline
IT Manager – Lead, End-User Technology Solutions
Confidential Companies (Remote)
10.2019 - Current
Sr. Regional Support Administrator / IT Project Coordinator
Toll Brothers, Inc.
01.2004 - 01.2009
Consulting position via Uni-Data Communications / Deployment Manager/ Network Administrator
JP Morgan Chase
08.1997 - 12.2003
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