Hi, I’m
Iris Reynero
Austin,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service at Smoxy Smoke Shop. Proven ability to build relationships and enhance customer satisfaction through active listening and problem resolution. Skilled in cash handling and maintaining a clean environment, consistently achieving high accuracy in transactions and fostering repeat business.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
years of professional experience
Work History
Sale Clerk
Smoxy Smoke Shop
11.2023 - 02.2025
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Nasha
Front of House Employee
11.2022 - 09.2023
Job overview
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed inventory of dining supplies to prevent shortages during service.
Via313 Pizzeria
Cashier
10.2021 - 07.2022
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Poke Austin
Server
04.2021 - 08.2021
Job overview
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Crumbl Cookies
Shift Lead
03.2020 - 07.2021
Job overview
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Del Valle HighAustin, TX
High School Diploma
04-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Relationship building
- Cash handling
- Cleaning and sanitizing
Timeline
Smoxy Smoke Shop
Sale Clerk
11.2023 - 02.2025
Front of House Employee
Nasha
11.2022 - 09.2023
Cashier
Via313 Pizzeria
10.2021 - 07.2022
Server
Poke Austin
04.2021 - 08.2021
Shift Lead
Crumbl Cookies
03.2020 - 07.2021
Del Valle High
High School Diploma
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