Jorge Santana
Homestead
Summary
Dynamic and results-oriented professional with a proven track record in customer service and problem-solving. Excelled in fast-paced environments, notably as a Smoke Shop Manager at Soflo Smoke Shop, enhancing store safety and boosting sales through innovative promotions. Demonstrated exceptional teamwork, communication, and adaptability skills, honed during service in the United States Marine Corps.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Smoke Shop Manager
Soflo Smoke Shop
07.2024 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Developed new promotional campaigns to attract new customers.
United States Marine Corps
USMC
08.2020 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Everglades Preparatory Academy
Homestead, FL04-2020
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Time management
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Excellent communication
- Calm under pressure
Certification
- Six Sigma Certification
- Forklift Certification
- OSHA Certified
- [State] Driver's License
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Smoke Shop Manager
Soflo Smoke Shop
07.2024 - Current
United States Marine Corps
USMC
08.2020 - 07.2024
High School Diploma -
Everglades Preparatory Academy
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