Kathleen Stringham
York,Pennsylvania
Summary
Resourceful Shop Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training, and customer service that ensure operational excellence. Excel in leadership, problem-solving, and communication, leveraging these soft skills to drive team performance and enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
Smoke Shop Manager
Zain Ali
Wellsboro, PA
05.2022 - 07.2024
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Oversaw the recruitment, training and development of new staff members.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with all relevant health, safety and security regulations.
- Negotiated supplier contracts for goods at favorable prices.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Built and maintained sound business relationships with vendors and suppliers.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Education
High School Diploma -
Insight PA
Wellsboro, PA06-2024
Skills
- Employee Scheduling
- Staff recruitment
- Employee Motivation
- Health and safety
- Customer Service
- Sales Analysis
- Store operations
- Customer Engagement
- Employee Management
- Hiring management
- Task Delegation
- Recruitment and hiring
- POS Systems
Accomplishments
- When graduating I received a OSHA certification
Timeline
Smoke Shop Manager
Zain Ali
05.2022 - 07.2024
High School Diploma -
Insight PA
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