Summary
Overview
Work History
Education
Skills
Timeline
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Iris Roberts

Daphne,AL

Summary

Dynamic, versatile, and results-driven professional with a proven track record at Beachside Salon, excelling in client retention and appointment scheduling, as well as managing a successful, small business for the last 5 years. As a quick learner and highly motivated self-starter, I foster relationships and implement effective marketing strategies, enhancing customer satisfaction and loyalty through personalized service and attention to detail. Open to new opportunities and projects going forward with a wide ranged skillset.

Overview

9
9
years of professional experience

Work History

Hair Dresser

Beachside Salon
04.2017 - Current
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
  • Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.
  • Answered phone calls and emails to schedule client appointments.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

Guest Experience Manager

Spectrum Resorts
02.2016 - 06.2017
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.
  • Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
  • Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
  • Streamlined front desk operations for improved efficiency and reduced wait times.
  • Managed reservation system updates, ensuring accurate room availability information for guests and staff.
  • Maximized occupancy rates through strategic rate management during peak seasons or special events within the area.
  • Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
  • Enhanced guest satisfaction by implementing personalized service initiatives for VIP clients.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Education

High School Diploma -

Duluth High School
Duluth, GA
05-2013

Skills

  • Quick Learner
  • Highly Motivated Self-Starter
  • Team Player
  • Appointment scheduling
  • Salon marketing
  • Supply management
  • Continuing education
  • Outstanding client retention
  • Relationship building and management
  • Schedule management

Timeline

Hair Dresser

Beachside Salon
04.2017 - Current

Guest Experience Manager

Spectrum Resorts
02.2016 - 06.2017

High School Diploma -

Duluth High School

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