Iris Soto
Riverside,CA
Summary
Dedicated and versatile professional with 10+ years of experience in hospitality, customer service, caregiving, retail, and administrative support. Known for providing excellent customer service, adapting quickly to fast-paced environments, and working effectively as part of a team. Organized, motivated, and reliable, with strong communication, time management, and multitasking skills. Seeking an opportunity to utilize my diverse experience while continuing to grow professionally and contribute to company success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Server
Eureka! Restaurants
02.2026 - Current
- Greeted customers, answered questions, and recommended specials, enhancing customer experience and driving sales.
- Described craft beer, whiskey, and cocktail selections clearly, aiding customers in informed choices
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered exceptional service to a high volume of daily customers, fostering repeat business and customer loyalty.
Youth Care Intern
Crittenton Services for Families and Children
09.2025 - 12.2025
- Delivered direct care and support to children and teenagers affected by trauma, foster care, and trafficking, promoting their healing and resilience.
- Created a safe, nurturing environment that prioritized emotional well-being, personal development, and behavioral support, enhancing overall youth stability.
- Guided youth in developing essential life skills including communication, problem-solving, and conflict resolution, empowering them for future challenges.
- Supported program coordination by organizing events and preparing materials for workshops.
Retail Sales Associate
Forever 21
06.2024 - 04.2025
- Achieved consistently high sales targets by upselling products and suggesting store credit cards
- Operated cash register accurately, managing cash, credit card, and mobile payment transactions to provide seamless customer service.
- Processed returns and exchanges promptly, ensuring compliance with company policies and enhancing customer satisfaction..
- Maintained clean and organized checkout areas, contributing to efficient operations and positive customer experiences.
Server
Texas Roadhouse
07.2023 - 02.2026
- Managed multiple tables during peak hours, ensuring high service quality and guest satisfaction.
- Demonstrated strong multitasking by efficiently managing multiple tables without compromising service quality.
- Collaborated with kitchen staff to ensure timely food delivery and maintain presentation standards, enhancing overall dining experience.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues effectively.
Server
Hooters
03.2022 - 05.2023
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective upselling techniques, contributing to increased sales revenue for the establishment.
- Bussed and reset tables to keep dining room and work areas clean.
Retail Sales Associate
Zara
09.2021 - 05.2023
- Worked as both a sales associate and a cashier, depending on store needs.
- Maintained a constant presence and initiated conversations to determine buying preferences.
- Recommended appropriate items and direct or lead customers to selections.
- Provide information and advice on current trends.
Cashier to Assistant Manager
Chicken Dijon
09.2017 - 05.2023
- Organized paperwork and scheduling
- Supervised employees and provided customer support in escalated situations
- Recommended substitutions and provided ingredient information on plates
- Performed closing duties such as cleaning the dining area, counting registers, and closing the restaurant.
Personal Care Attendant
No Ordinary Moments
03.2021 - 08.2021
- Provided support with personal hygiene, including bathroom visits, bathing, dressing, and brushing teeth.
- Performed housekeeping duties like cleaning, laundry, and meals.
- Engage clients in activities such as playing games, taking walks, or having conversations.
Administrative Office Assistant Volunteer
Callas Rennsport
03.2018 - 06.2018
- Implemented document management system, enhancing file retrieval speed and accuracy.
- Facilitated communication between departments, streamlining information flow and collaboration.
- Led initiatives to improve office organization, increasing productivity across the administrative team.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
Child Development Volunteer
The Learning Tree Preschool and Daycare
10.2017 - 01.2018
- Assisted infant teachers with naptime routines.
- Helped children during lunchtime, including cleaning up.
- Cleaned the classroom each day to ensure it was up to safety standards.
Seasonal Sales Associate
Aahs Gift Store
10.2016 - 01.2017
- Worked as both a sales associate and a cashier depending on store needs.
- Maintained a constant presence on the sales floor to address customer needs.
- Approach browsing customers and initiate conversations to determine buying preferences.
Crew Member
Jersey Mike's Subs
08.2015 - 08.2016
- Cooked food orders and maintained proficiency at every station.
- Answered telephones and in-person inquiries.
- Created extra tasks when scheduled duties were completed.
- Performed closing duties including deep cleaning of kitchen surfaces, storage, and equipment.
Education
Bachelor of Arts - Human Services With Mental Health Recovery
California State University, Dominguez Hills
Carson, CA12-2024
Certificate - Administrative Office Assistant
Southern California Regional Occupational Center
Torrance, CA06-2018
High School Diploma -
Torrance High School
Torrance, CA06-2018
Certification
- Riverside County Food Handler Certificate, State Food Safety - June 4, 2025 to June 3, 2027
- California Responsible Beverage Service (RBS) Certificate, Serving Alcohol Inc. - August 12, 2025 to August 12, 2028
Timeline
Server
Eureka! Restaurants
02.2026 - Current
Youth Care Intern
Crittenton Services for Families and Children
09.2025 - 12.2025
Retail Sales Associate
Forever 21
06.2024 - 04.2025
Server
Texas Roadhouse
07.2023 - 02.2026
Server
Hooters
03.2022 - 05.2023
Retail Sales Associate
Zara
09.2021 - 05.2023
Personal Care Attendant
No Ordinary Moments
03.2021 - 08.2021
Administrative Office Assistant Volunteer
Callas Rennsport
03.2018 - 06.2018
Child Development Volunteer
The Learning Tree Preschool and Daycare
10.2017 - 01.2018
Cashier to Assistant Manager
Chicken Dijon
09.2017 - 05.2023
Seasonal Sales Associate
Aahs Gift Store
10.2016 - 01.2017
Crew Member
Jersey Mike's Subs
08.2015 - 08.2016
Bachelor of Arts - Human Services With Mental Health Recovery
California State University, Dominguez Hills
Certificate - Administrative Office Assistant
Southern California Regional Occupational Center
High School Diploma -
Torrance High School