Iris V. Gonzalez
Delano,CA
Summary
Driven by a commitment to enhancing mental health, I leveraged skills in cognitive behavioral therapy and active listening to foster client well-being at Tulare County Office Of Education. Demonstrated excellence in case management and multicultural competence, significantly improving intervention outcomes. Excelled in building trust and therapeutic relationships, underscoring my dedication to client support and confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health and Developmental Services Intern
Tulare County Office Of Education
01.2024 - Current
- Facilitated psychoeducational workshops, increasing community awareness of mental health issues and resources.
- Maintained confidentiality in accordance with HIPAA regulations, protecting sensitive client information at all times.
- Developed strong therapeutic relationships with clients, fostering trust and open communication.
- Evaluated the effectiveness of interventions through ongoing assessment, adjusting approaches as needed to maximize outcomes.
- Implemented crisis intervention strategies when necessary, ensuring clients'' safety and wellbeing.
- Provided support to families by offering guidance on navigating mental health systems and accessing resources.
- Participated in professional development opportunities to stay current on best practices within the field of mental health services.
- Managed caseloads efficiently, maintaining thorough documentation and records for each client.
- Enhanced client well-being by providing individual and group therapy sessions.
- Promoted a positive therapeutic environment by utilizing active listening skills and empathetic responses.
Sales Associate
The Home Depot
10.2021 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Bookkeeper
The Home Depot
11.2019 - 05.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
- Maintained and processed invoices, deposits, and money logs.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Student Intern
Brenda Jeans Sober Living Facility
01.2022 - 05.2022
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Education
Master of Arts - Counseling Psychology
National University
La Jolla, CA12.2024
Bachelor of Arts - Pyschology
California State University - Bakersfield
Bakersfield, CA05.2022
Associate of Arts - Psychology
Bakersfield College
Bakersfield, CA05.2020
High School Diploma -
Delano High School
Delano, CA06.2016
Skills
- Emotional Regulation
- Individual Counseling
- Anger Management
- Cognitive behavioral therapy
- Active Listening
- Group work
- Goal Setting
- HIPAA Guidelines
- Decision-Making
- Communication Skills
- Professional Demeanor
Certification
- Dialectical Behavior Therapy
- Suicide Alertness for Everyone
- Cultural Competence
- HIPAA- The Basics
- Mandated Reporter: Child Abuse and Neglect
- Sexual Harassment Prevention for Non-Managers (SB 1343)
- Students Experiencing Homelessness: Awareness and Understanding
Languages
Spanish
Native or Bilingual
Timeline
Mental Health and Developmental Services Intern
Tulare County Office Of Education
01.2024 - Current
Student Intern
Brenda Jeans Sober Living Facility
01.2022 - 05.2022
Sales Associate
The Home Depot
10.2021 - 05.2024
Bookkeeper
The Home Depot
11.2019 - 05.2024
Master of Arts - Counseling Psychology
National University
Bachelor of Arts - Pyschology
California State University - Bakersfield
Associate of Arts - Psychology
Bakersfield College
High School Diploma -
Delano High School
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