Iris Wall
Greenville,USA
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
24
24
years of professional experience
Work History
Virtual Customer Service Representative
Afni Riverside
Greenville, SC
06.2024 - 10.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
Customer Service Representative
Results CX
07.2023 - 02.2024
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
Emerging Store Manager
Walgreens
07.2022 - 07.2023
- Demonstrated strong leadership skills in managing front end of the store
- Displayed analytical skills in making recommendations on overall operations
- Exhibited innovative approach in improving store sales and profitability
- Showcased problem-solving skills in handling cash drops and providing change to cash registers
- Made significant impact by taking over responsibilities in the absence of the Store Manager.
Customer Service Representative
Ten Thousand Villages
07.2021 - 07.2022
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
Tech Services Supervisor
Staples (Connect)
06.2020 - 06.2021
- Spearheaded tech services at Staples, fostering a collaborative retail environment
- Delivered top-tier customer service, prioritizing customer needs
- Boosted tech sales through strategic product promotion
- Led a dynamic team, driving tech-focused retail performance.
Department Supervisor
Lowe's
07.2011 - 11.2019
- Department Supervisor/Service Manager/Department Manager across multiple areas in the store
- Possessed broad product knowledge, engaging associates and customers across departments
- Occasionally opened or closed the store, serving as manager-on-duty
- Leveraged problem-solving skills to meet the demands of the store.
SOS/Credit Coordinator
Lowe's
04.2009 - 07.2011
- Delivered superior customer service
- Assisted each customer with enthusiasm
- Followed up on special order sales
- Enhanced customer satisfaction through supportive interactions.
Pricing Team Leader
JC Penney
01.2001 - 02.2006
- Spearheaded pricing accuracy initiatives, ensuring sign, ad, and point-of-sale prices aligned
- Conducted daily departmental price audits to maintain pricing integrity
- Managed all aspects of signage, price alterations, and markdowns
- Led inventory management efforts, contributing to efficient stock control.
Education
Highschool Diploma -
Lakewood High School
Sumter, SC06.1997
Skills
- Excellent Customer Service
- Upselling Products & Services
- Computer Proficiency
- Oral and Written Communication
- Typing 50 WPM
- Data Entry
- Inbound and Outbound Calls
- Chat
- Account Updating
- Windows 10 & 11
- Microsoft Office Expertise
- Google Workspace
Timeline
Virtual Customer Service Representative
Afni Riverside
06.2024 - 10.2024
Customer Service Representative
Results CX
07.2023 - 02.2024
Emerging Store Manager
Walgreens
07.2022 - 07.2023
Customer Service Representative
Ten Thousand Villages
07.2021 - 07.2022
Tech Services Supervisor
Staples (Connect)
06.2020 - 06.2021
Department Supervisor
Lowe's
07.2011 - 11.2019
SOS/Credit Coordinator
Lowe's
04.2009 - 07.2011
Pricing Team Leader
JC Penney
01.2001 - 02.2006
Highschool Diploma -
Lakewood High School
Similar Profiles
Laquaila Cannon-KelleyLaquaila Cannon-Kelley
Inbound Customer Service Representative at Afni RiversideInbound Customer Service Representative at Afni Riverside
DeShambra TuckerDeShambra Tucker
Application Support Analyst at Afni RiversideApplication Support Analyst at Afni Riverside
Roemonie JonesRoemonie Jones
Telesales Agent at Afni RiversideTelesales Agent at Afni Riverside
Gyasi SpruillGyasi Spruill
Instacart Shopper/Driver at InstacartInstacart Shopper/Driver at Instacart
Brandon HuthBrandon Huth
Warehouse Director at Pepsi Beverages CompanyWarehouse Director at Pepsi Beverages Company