Tiffany Birdwell
Nashville,TN
Summary
Virtual Advocate with 14+ years in supporting administrative and customer-facing operations, focused on resolving client issues and maintaining accurate records. Bring proven experience managing high call volume, invoice and file processing and coordinating schedules to improve response time. Aim to apply strong communication and technical support skills to enhance virtual client service.
Overview
14
14
years of professional experience
Work History
Virtual Customer Service Representative
Journey's
Nashville, Tennessee
07.2026 - 10.2026
- Delivered virtual service support by responding to customer questions and resolving order or product concerns, ensuring a positive service experience.
- Managed multiple daily customer interactions while accurately documenting requests and meeting service quality expectations.
- Applied conflict resolution techniques to professionally address customer issues and escalated complex cases.
Family Manager
Self
Nashville, Tennessee
07.2013 - 07.2026
- Coordinated family appointments, school events, and medical visits to support family commitments.
- Managed household schedules to ensure efficient operation of self-employed family activities.
- Organized home budgets, bill payments, and expense records to maintain financial oversight.
Office Assistant
J.M Fry Printing Ink Co.
Nashville, Tennessee
10.2012 - 07.2013
- Answered incoming calls and resolved customer inquiries to ensure satisfaction at printing ink office.
- Processed invoices and purchase orders, ensuring accurate documentation for J.M. Fry Printing Ink Co.
- Maintained office supplies and organized materials to support daily operations and efficiency.
- Prepared correspondence, memos, and reports for management.
- Entered customer and inventory information into office records.
Education
Some College (No Degree) - Massage Therapy
High Tech Institute
Nashville, TNGED/Retail Certification - GED/Retail Management
Carl D.Perkins
Prestonsburg, KY01-1997
Skills
- CRM software
- Customer service excellence
- Customer interaction management
- Customer onboarding
- Order management
- Billing operations
- Billing support
- Data entry
- Customer record maintenance
- Service quality monitoring
- Microsoft office expertise
- Scheduling coordination
- Active listening
Timeline
Virtual Customer Service Representative
Journey's
07.2026 - 10.2026
Family Manager
Self
07.2013 - 07.2026
Office Assistant
J.M Fry Printing Ink Co.
10.2012 - 07.2013
Some College (No Degree) - Massage Therapy
High Tech Institute
GED/Retail Certification - GED/Retail Management
Carl D.Perkins