Iris Williams
Oreillys Auto Parts
Raleigh,NC
18
years of professional experience
Results-driven professional with a proven track record at O'Reilly Auto Parts, excelling in delivery accuracy and customer service. Demonstrates strong organizational skills and effective communication, ensuring timely and safe transport of auto parts. Recognized for maintaining high standards of professionalism and adapting to dynamic delivery schedules.
Work History
Auto Delivery Specialist
1 Year 5 Months- Delivered auto parts accurately to customers and repair shops while maintaining professional service standards.
- Verified invoices, orders, and delivery details to ensure correct parts reached each destination.
- Loaded and unloaded vehicle efficiently, securing merchandise to prevent damage during transit.
- Navigated assigned routes promptly, adapting to traffic and schedule changes with minimal disruption.
- Assisted customers with order status, returns, and basic product questions during deliveries.
- Maintained delivery vehicle cleanliness, safety checks, and routine readiness for daily use.
Guest Services Supervisor
10 Years 5 Months- Supervised guest services team, ensuring consistent service desk, returns, and problem resolution workflows.
- Trained team members on Target guest service policies, cash handling, and register procedures.
- Resolved guest concerns promptly, supporting satisfaction across returns, exchanges, and order corrections.
- Monitored service desk accuracy, maintaining compliance with cash office and transaction standards.
- Coordinated daily front-end operations, balancing staffing needs with guest traffic patterns.
- Coached team members on service recovery, communication, and efficient issue escalation.
Shift Leader
5 Years 3 Months- Supervised front counter, drive-thru, and kitchen operations to maintain smooth shift flow.
- Assigned crew tasks and adjusted coverage to support service speed and order accuracy.
- Monitored food safety, cleanliness, and equipment readiness throughout shift.
- Resolved customer concerns and service issues to protect guest satisfaction.
- Trained crew on station procedures, cash handling, and quality standards.
- Managed cash drawer balance and transaction accuracy during shift changes.
Skills
Strong organizational skills
Self-motivation and discipline
Professionalism and punctuality
Patience and tolerance
Delivery schedules
City and non-city driving
Safety protocols and procedures
Effective communication
Documentation accuracy
Load securing proficiency
Safety protocols
Deadline oriented mindset
Route planning expertise
Timeline
Auto Delivery Specialist
Oreillys Auto Parts
05.2025 - CurrentRead More
Guest Services Supervisor
Target
07.2014 - 12.2024Read More
Shift Leader
McDonald's Restaurant
03.2009 - 06.2014Read More