Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Iris A. Sepulveda

12876 Concord Avenue, Chino,CA

Summary

I am an organized and hardworking individual with a positive attitude. Seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Associate

European Wax Center
03.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Used Zenoti to check daily record sheets, guest accounts and available vouchers.
  • Maintained neat and orderly front desk and lobby area to uphold standards.
  • Booked and confirmed customers’ reservations
  • Conducted and answered follow-up calls of an average of 25+ phone calls per day by addressing clients inquiries, ranging from problem-solving to providing information on products
  • Increased merchandise and wax passes purchases
  • Maintained accurate and up-to-date records of guest information.

Photographic Assistant

PicsByLyss Photography
08.2019 - Current
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Maintained professional expertise when coordinating schedules, booking and confirming photography sessions
  • Assisted with coordinating models outfits, make-up looks, and poses
  • Maintained and organized photographers camera, set-up equipment, and breakdown of equipment
  • Assisted on photography sessions varying from candid/portrait sessions to events.
  • Volunteered to help with special projects of varying degrees of complexity.

Workshop Evaluation for Veterans Resource

VRC Director, Kim Katayama, Assistant Director/Coo
09.2022 - 12.2022
  • Supervisors: Elke Azpeitia, Michael Giang, PhD
  • Collaborated with a team to create and implement an evaluation of
  • Future Forward Career and Resource Fair
  • Developed survey tool to assess the utility/effectiveness of the workshop
  • Analyzed quantitative and qualitative data
  • Produced a workshop evaluation report and presented findings to Elke Azpeitia

Education

Bachelor of Arts Degree - Psychology

California Polytechnic University
12.2022

High School Diploma -

Pomona Catholic High School
05.2019

Skills

  • Organized
  • Time Management
  • Teamwork
  • Leadership
  • Problem-solving
  • Critical and Creative
  • Thinking skills
  • SPSS
  • Zenoti
  • Communication skills
  • Guest Service and Assistance
  • Data entry proficiency

Certification

  • Human Research ,CITI Program- [10/08/20-10/07/25]
  • Adolescent Trauma and Substance Abuse Online, The National Child Traumatic Stress Network - 11/08/22
  • Adult, Child and Baby First Aid/CPR/AED - 09/02/24

Affiliations

Campus Ministry - Team Member Interact Club - Team Member Pomona Catholic Cheerleader Team Member, 2015-2017 Captain, 2017-2019 Coach, 2018-2019

Timeline

Guest Service Associate

European Wax Center
03.2023 - Current

Workshop Evaluation for Veterans Resource

VRC Director, Kim Katayama, Assistant Director/Coo
09.2022 - 12.2022

Photographic Assistant

PicsByLyss Photography
08.2019 - Current

High School Diploma -

Pomona Catholic High School

Bachelor of Arts Degree - Psychology

California Polytechnic University

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Iris A. Sepulveda