Avery Jordan
Katy
Summary
Results-oriented hospitality professional prepared to excel in guest services. Known for effectively addressing guest concerns and consistently delivering high-quality service. Reliable team player with flexible approach, fostering collaboration and adapting to dynamic environments. Expertise in interpersonal communication and conflict resolution.
Overview
4
4
years of professional experience
Work History
Guest Service Associate
Dewberry Farm
Brookshire, TX
09.2025 - 11.2025
- Resolved guest inquiries, requests, and complaints promptly and courteously, ensuring a positive experience
- Checked in multiple attendees efficiently, enhancing overall guest flow during peak times.
- Exited position as a result of team reduction for upcoming season.
Cashier/Customer Service
Kakes Completely Keto
Katy, TX
06.2021 - 10.2022
- Processed customer transactions swiftly and accurately, ensuring seamless handling of cash, credit cards, and electronic payments
- Maintained balanced cash drawer, promptly reconciling discrepancies to uphold financial accuracy
- Delivered exceptional customer service by warmly greeting customers and effectively resolving inquiries and concerns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies.
- Exited role following company closure.
Education
High School Diploma - Computer Programming
Katy High School
Katy, TX05-2023
No Degree - Cyber Security
Lone Star
CypressSkills
- Guest services
- Food safety practices
- Customer engagement
- Inquiry handling
- Complaint resolution
- Guest relations
- Check-in procedures
- Cash handling
- Payment processing
- Cash register
- Retail sales
- Sales
- Cross sales
- Stocking
- Retail math
- Food service
- Clear communication
- Food management
- Organizational skills
- Organized workspace
- Inquiry handling
- Time management
- Microsoft Office
- Computer skills
- Technical Proficiency
- Relationship building
- Clear communication
- Public speaking
- Food service operations
- Team management
- Leadership
- Management
- Team player mentality
- Event coordination
- Experience with children
- Writing skills
- Issue resolution
- Live streaming
- Organized workspace
- Live chat
- Family services
- Basic math
- Lost and found
- Complaint resolution
- Interpersonal skills
- Math
- Team management
- Team player mentality
- Lost and found management
- Guest registration
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Guest Service Associate
Dewberry Farm
09.2025 - 11.2025
Cashier/Customer Service
Kakes Completely Keto
06.2021 - 10.2022
High School Diploma - Computer Programming
Katy High School
No Degree - Cyber Security
Lone Star