Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic
Christian Wilson

Christian Wilson

Euclid,OH

Summary

Well-rounded guest service advocate committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Associate

Target
Wiloughby Hls
10.2021 - Current
  • I worked customer service and assisted guests with returns and exchanges, spoke on the phone with guest, did order pick up, as well as drive-ups (delivery to your car)
  • Developed strong relationships with repeat customers through positive interactions.
  • Maintained a neat, clean, and organized front desk area at all times.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Lifeguard

Wickliffe Aquatic Center
Wickliffe, OH
06.2023 - 08.2023
  • Enforced all safety regulations and posted rules for patrons.
  • Monitored swimmers to ensure safety in the pool area.
  • Maintained constant surveillance of patrons in the swimming area at all times.

Front Worker

RINK GUARD, UNITED SKATES OF AMERICA
Wickliffe, OH
10.2017 - 08.2021
  • I was in charge of letting guests in while running the register, making food in the cafe, running games of laser tag, being a birthday party host, being and DJ, and cleaning when needed.
  • Organized work area at end of shift to ensure it is ready for next day's production run.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.

Education

Bachelor of Arts - Psychology

Norfolk State University
700 Park Avenue
12-2024

High school diploma -

Villa Angela St. Jospeh High School
05.2020

Skills

  • Guest Services
  • Front Desk
  • Upselling
  • Cash Handling
  • Customer Service
  • Communication Skills
  • Cleaning Experience
  • Computer literacy
  • Guest Relations
  • Strong Interpersonal Skills
  • First Aid Training
  • Cash Handling Experience

Certification

CPR/AED, 02/01/20, 02/01/24

Assessments

  • Customer service, Familiar, 02/01/22, Identifying and resolving common customer issues
  • Customer focus & orientation, Proficient, 01/01/22, Responding to customer situations with sensitivity

Timeline

Lifeguard

Wickliffe Aquatic Center
06.2023 - 08.2023

Guest Service Associate

Target
10.2021 - Current

Front Worker

RINK GUARD, UNITED SKATES OF AMERICA
10.2017 - 08.2021

Bachelor of Arts - Psychology

Norfolk State University

High school diploma -

Villa Angela St. Jospeh High School

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Christian Wilson