Irisbel Batista
Houston,TX
Summary
Adept at navigating high-pressure environments, I excelled as a Waitress Trainee at ISP, enhancing customer satisfaction through exceptional service and meticulous attention to food presentation. My ability to master menu memorization and foster team camaraderie significantly contributed to repeat business, showcasing my blend of exceptional customer service (soft skill) and order delivery practices (hard skill).
Overview
1
1
year of professional experience
Work History
Waitress Trainee
ISP
01.2024 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
Housekeeping Cleaner
DTK
04.2024 - 06.2024
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Kitchen Assistant
Via Roma Pizza Bar
12.2023 - 01.2024
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and organized kitchen stations to promote team efficiency.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Dishwasher
La Perla
11.2023 - 12.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Bachelor Of Accountancy - Accounting And Finance
Havana University
La Habana, Cuba12.2022
Skills
- Cleanliness
- Order Taking
- Handling Complaints
- Memory retention
- Food presentation
- Personal grooming
- Special Event Coordination
- Exceptional customer service
- Menu Memorization
- Banquet Coordination
- Order delivery practices
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Housekeeping Cleaner
DTK
04.2024 - 06.2024
Waitress Trainee
ISP
01.2024 - Current
Kitchen Assistant
Via Roma Pizza Bar
12.2023 - 01.2024
Dishwasher
La Perla
11.2023 - 12.2023
Bachelor Of Accountancy - Accounting And Finance
Havana University
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