IRISBELL VIGO
Hialeah,FL
Summary
Dynamic leader with a proven track record at Leon Medical Centers, excelling in strategic planning and team leadership. Mastered project management and staff development, boosting operational efficiency and fostering a culture of continuous improvement. Achieved significant business growth through innovative marketing strategies and effective customer relationship management. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Customer-focused professional with successful 5-year career in Medical sector. Dynamic successful applying and in busy business environment. Proactive and meticulous with over 4 years of experience in all industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Innovative and goal-oriented Management professional committed to . Dedicated team player skilled at mediation and conflict resolution. Drives company growth throught. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Manager
Leon Medical Centers
01.2017 - 04.2019
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Onboarded new employees with training and new hire documentation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
DENTIST ASSISTANT -
Florida National University
Hialeah, FL05.2014
High School Diploma -
Westland Hialeah High School
Hialeah, FL05.2010
Skills
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Staff Training and Development
- Operations Management
- Customer Relationship Management (CRM)
- Verbal and written communication
- Cross-Functional Teamwork
- Performance Evaluations
- Business Development
- Workforce Management
- Staff Management
- Schedule Preparation
- Complex Problem-Solving
- Performance Management
- Negotiation
- Business Administration
- Budget Control
- Policy Implementation
- Staff Development
- Financial Management
- Lead Generation
- Marketing
- Expense Tracking
- Sales management
- Product Management
- Key Performance Indicators
- Business Planning
- Contract Management
- Brand Management
- Sales Techniques
- Expectation setting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Manager
Leon Medical Centers
01.2017 - 04.2019
DENTIST ASSISTANT -
Florida National University
High School Diploma -
Westland Hialeah High School
Similar Profiles
Yoendri PlacenciaYoendri Placencia
IT Specialist at Leon Medical CentersIT Specialist at Leon Medical Centers
Juan Carlos MilianJuan Carlos Milian
Medical Assistant at Leon Medical CentersMedical Assistant at Leon Medical Centers
Jannette Enrizo-NavarroJannette Enrizo-Navarro
Center Administrator at LEON MEDICAL CENTERSCenter Administrator at LEON MEDICAL CENTERS