Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Irish Vadakkemuri

OKLAHOMA CITY,Oklahoma

Summary

Dynamic leader and skilled communicator, adept in customer relations and shopping management, significantly enhanced client satisfaction and team efficiency at Walmart. Expert in planning and organization, leveraged product expertise to drive innovative solutions, achieving notable cost savings. Cultivated an inclusive, high-performing team environment, demonstrating exceptional decision-making and verbal communication skills.

Overview

8
8
years of professional experience

Work History

Team Leader Manager

Walmart
OKC, Oklahoma
01.2019 - 02.2022
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved conflicts between team members in a timely manner.
  • Fostered an inclusive team culture, promoting diversity and encouraging innovative ideas.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Recruited, trained, and supervised new staff members.
  • Coached team for success by using corrective action processes.
  • Developed strategies to increase productivity and efficiency of the team.
  • Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.

Sales Associate

Walmart
OKC, Oklahoma
07.2017 - 01.2019
  • Processed transactions using a point-of-sale system.
  • Answered store and merchandise questions and led customers to wanted items.
  • Company policies govern processed returns, exchanges, and refunds.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Adhered to company initiatives and achieved established goals.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Digital Shopper

Walmart
Oklahoma City, Oklahoma
01.2022 - Current
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
  • Assisted in the development of website content, including product descriptions and customer reviews.
  • Asked store associates for help locating missing products.
  • Secured and stored items until customer pickup.
  • Maintained up-to-date knowledge of fashion trends, new collections, and market availability.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked with cross-functional teams to achieve goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed routine maintenance and repair.
  • Conducted testing of software and systems to ensure quality and reliability.

Education

Bachelor of Science - Forensic Science

University of Central Oklahoma
Edmond, OK
12-2026

High School Diploma -

Western Heights High School
05-2017

Bachelor of Arts - Criminal Justice

University of Central Oklahoma
Edmond, OK

Skills

  • Planning and organizing
  • Verbal and written communication
  • Decision-making
  • Documentation and reporting
  • Customer service
  • Customer relations
  • Stakeholder management
  • Customer focus
  • Succession planning

Accomplishments

Top Sales Leader Award (2021): Recognized for driving the highest revenue growth in the store.
- Employee of the Month (multiple times): Awarded for exceptional leadership and sales performance.
- Certified Customer Service Professional (2020): Completed advanced training in customer relationship management.

Languages

Malayalam
Native/ Bilingual
English
Native/ Bilingual

Timeline

Digital Shopper

Walmart
01.2022 - Current

Team Leader Manager

Walmart
01.2019 - 02.2022

Sales Associate

Walmart
07.2017 - 01.2019

Bachelor of Science - Forensic Science

University of Central Oklahoma

High School Diploma -

Western Heights High School

Bachelor of Arts - Criminal Justice

University of Central Oklahoma

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Irish Vadakkemuri