Irish Olive Castillo
Tucson,AZ
Summary
Organized and efficient Scheduling Specialist with proficiency in managing complex schedules, coordinating logistics, and optimizing workflow. Possess strong skills in time management, strategic planning, and problem-solving that ensure high productivity and task completion efficiency. Excel in communication, teamwork, and adaptability, contributing to seamless operations and positive team dynamics.
Overview
10
10
years of professional experience
Work History
Oncology Scheduling Specialist
Banner Health, University Medical Center
Tucson, AZ
04.2024 - Current
- Greeted and checked in patients professionally and courteously.
- Communicated with patients with compassion while adhering to HIPAA requirements to safeguard patient confidentiality.
- Scheduled over 10,000 appointments in 8 months, following scheduling protocols.
- Scheduled an exceptional number of pool messages with extraordinary turnaround time.
- Assisted patients in scheduling imaging appointments and provided accurate information for the preparation needed.
- Successfully modified FINS with 90-100% accuracy.
- Assisted research team in scheduling research patients.
- Knowledgeable in scheduling many different departments from the whole facility.
- Managed direct communication with charge nurses, staff, and patients regarding infusion wait times and conflicts.
- Gained knowledge in utilizing iQueue software to manage infusion scheduling and optimize patient flow.
- Worked diligently in doing bumps and rescheduling due to clinic closures, provider template change, and off-boarding.
- Embraced teamwork and maintained a professional relationship with colleagues.
- Participated in monthly staff meetings to discuss new policies, procedures, and improvements in the patient scheduling process.
Room Service Attendant/Cashier/Barista
Banner University Medical Center
Tucson, AZ
02.2020 - 04.2023
- Prepared 400 shielded trays daily for hospital, in keeping with therapeutic diet.
- Achieved high patient satisfaction ratings by delivering 8 trays within 45-minute cycles through effective time management, using a first-in, first-out delivery schedule.
- Followed all Food and Beverage operational policies and procedures, including those for cash handling, safety, and security.
- Assured accuracy of sales data and cash handling, balancing of assigned banks, processing credit cards, and cash transactions.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Provided excellent customer service by responding to inquiries quickly and professionally.
In-Home Caregiver
Private Client
Tucson, AZ
06.2014 - 01.2016
- Developed relationships with family members and caregivers of clients.
- Organized client medications for timely administration.
- Respected client privacy rights at all times when providing services.
- Maintained accurate records of services provided and other relevant information.
- Monitored vital signs and reported changes to the appropriate personnel.
- Provided personal care and companionship to elderly individuals in their homes.
- Adhered to safety standards while providing care in the home setting.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting and eating.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
Education
Occupational Therapy Assistant
Keiser Career College - Pembroke Pines
Florida01-2016
Caregiving Certificate
St. Dominic Medical College
Cavite, Philippines01-2012
BS Nursing
Metropolitan Hospital College of Nursing
Manila, Philippines01-2010
Skills
- Workflow Optimization
- Customer relations skills
- Medical Terminology
- Patient Scheduling
- Computer Skills
- Teamwork and Collaboration
- Customer Service
- Schedule Management
Timeline
Oncology Scheduling Specialist
Banner Health, University Medical Center
04.2024 - Current
Room Service Attendant/Cashier/Barista
Banner University Medical Center
02.2020 - 04.2023
In-Home Caregiver
Private Client
06.2014 - 01.2016
Occupational Therapy Assistant
Keiser Career College - Pembroke Pines
Caregiving Certificate
St. Dominic Medical College
BS Nursing
Metropolitan Hospital College of Nursing
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