Iris J. Banegas Padilla
GROVECITY,OH
Summary
Efficient Housekeeper Manager known for productivity and completing tasks swiftly. Specialize in staff management, operational efficiency, and quality control processes. Excel in communication, time management, and problem-solving to enhance team performance and guest satisfaction.
Highly-organized Housekeeper Manager with relevant experience in managing household tasks and supervising cleaning staff. Skilled in ensuring cleanliness standards, developing efficient cleaning routines, and handling customer complaints effectively. Previous roles demonstrate strong leadership skills, ability to motivate team members, and commitment to maintaining a clean and healthy environment. Have made significant impact in prior work by improving operational efficiency and guest satisfaction levels through proactive management practices.
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Resourceful professional offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success.
Efficient professional in facility maintenance management, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills including staff supervision, inventory control, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring smooth operation and team cohesion in fast-paced environments.
Efficient and reliable supervisor with experience in overseeing housekeeping and janitorial teams. Possess strong organizational and leadership skills, ensuring high standards of cleanliness and maintenance are met consistently. Skilled in training staff, optimizing workflows, and implementing cost-saving measures without compromising quality. Improved overall customer satisfaction through effective scheduling, staff management, and resource allocation.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2027
2027
years of professional experience
Work History
Housekeeper Manager
Fairfield Inn And Suites Marriott
Grove City, OH
11.2023 - Current
- Supervised daily housekeeping operations for guest rooms and common areas.
- Coordinated scheduling and training for housekeeping staff members.
- Managed inventory of cleaning supplies and equipment for efficiency.
- Ensured compliance with health and safety standards in cleaning practices.
- Conducted inspections of rooms to maintain cleanliness and quality standards.
- Assisted guests with special requests regarding housekeeping services.
- Developed procedures to improve workflow and operational efficiency.
- Resolved guest complaints related to housekeeping services promptly.
- Taught cleaning procedures to housekeeping staff.
- Implemented a preventative maintenance program for all hotel equipment used by housekeeping staff.
- Managed housekeeping staff and assigned tasks to ensure efficient operations of the department.
- Ensured that all safety protocols were followed in order to protect employees from potential hazards.
- Provided support during peak periods or special events when additional staffing was required.
- Ordered supplies, equipment, and linens as necessary to maintain sufficient stock levels for daily operations.
- Assisted with check-in and check-out processes when needed or requested by guests.
- Maintained accurate records of all cleaning activities including room inspections, linen inventories, and supply orders.
- Created weekly schedules for housekeeping staff based on occupancy levels and special requests from guests.
- Resolved complaints from guests related to housekeeping services in a timely manner.
- Adhered to local health regulations while performing duties associated with managing the housekeeping department.
- Monitored and evaluated performance of housekeeping staff, providing feedback and guidance as needed.
- Conducted regular inventory checks of cleaning supplies and equipment to ensure adequate stock levels at all times.
- Inspected guest rooms regularly to ensure cleanliness standards were met or exceeded.
- Performed periodic deep cleans in guest rooms as well as common areas throughout the facility.
- Analyzed customer feedback surveys regarding the quality of service provided by housekeeping staff members.
- Communicated effectively with other departments regarding guest needs or issues related to housekeeping services.
- Supervised daily cleaning routines of public areas such as lobbies, restaurants, pools, fitness centers.
- Participated in meetings with executive team members regarding operational policies or procedures related to housekeeping services.
- Developed training materials for new hires, ensuring they were properly trained on their duties and responsibilities.
- Practiced safe work habits and wore protective safety equipment.
- Verified each completed room against standard plans to maintain consistency.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Prepared work schedules for associates to promote proper staffing levels.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Swept and damp-mopped private stairways and hallways.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Reported damage or theft of hotel property to management.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Bakery Clerk
Giant Eagle
Grove City, OH
10.2024 - 04.2025
- Assisted customers with product selections and bakery inquiries.
- Prepared and decorated baked goods according to store standards.
- Maintained cleanliness and organization of the bakery display area.
- Processed customer transactions accurately at the point of sale.
- Restocked shelves and displays with fresh bakery items daily.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Labeled bakery items by inputting data into digital weighing machine.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Listened to guests to understand needs and help each person select optimal products and services.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Greeted customers, answered questions and provided product knowledge.
- Managed customer complaints and resolved issues in a timely and professional manner.
- Offered product recommendations and provided information on bakery items to customers.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
- Ensured freshness and quality of bakery goods by performing regular quality checks.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
Housekeeper Supervisor
Red Roff plus Hotel
Columbus, OH
- Supervised housekeeping staff to ensure cleanliness and organization throughout the hotel.
- Developed cleaning schedules to maintain high standards of hygiene and guest satisfaction.
- Trained new housekeepers on proper cleaning techniques and safety protocols.
- Inspected guest rooms for quality assurance and adherence to hotel standards.
- Coordinated with other departments to facilitate smooth operations and enhance guest experience.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Conducted regular staff meetings to address concerns and improve team communication.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Assisted with special projects as needed such as deep cleaning tasks or organizing events and functions within the hotel premises.
- Ensured staff compliance with company policies and procedures.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Monitored the quality of housekeeping services provided to guests.
- Drafted reports summarizing daily activities as well as any issues identified during inspection rounds.
- Encouraged team members to take initiative while maintaining high level of enthusiasm at workplace.
- Actively participated in educational programs related to new technologies or advancements in hospitality industry.
- Developed strategies to improve efficiency in housekeeping operations while controlling costs.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Provided guidance on proper use of chemicals for cleaning purposes.
- Identified potential problems before they arise through proactive monitoring techniques.
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Verified each completed room against standard plans to maintain consistency.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Delegated work to staff, setting priorities and goals.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Swept and damp-mopped private stairways and hallways.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Explained goals and expectations required of trainees.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Coached staff on strategies to enhance performance and improve customer relations.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Reported damage or theft of hotel property to management.
Education
Bethel Institute
La Ceiba , Atlantida Honduras Skills
- Quality assurance
- Staff training
- Inventory management
- Health compliance
- Operational efficiency
- Customer service
- Workflow optimization
- Complaint resolution
- Team supervision
- Performance evaluation
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Proactive monitoring
- Housekeeping
- Motivation techniques
- Scheduling expertise
- Task delegation
- Workload prioritization
- Customer service focus
- Health and safety compliance
- Strong leadership
- Employee relations
- Department coordination
- Safety training administration
- Cleaning bathrooms
Languages
English
Professional
Spanish
Professional
Affiliations
- Team collaboration in fast-paced environments
- Bilingual communication (English/Spanish) with diverse individuals
- Time management and organization through daily responsibilities
- Continuous learning to improve hospitality and customer service skills
Timeline
Bakery Clerk
Giant Eagle
10.2024 - 04.2025
Housekeeper Manager
Fairfield Inn And Suites Marriott
11.2023 - Current
Housekeeper Supervisor
Red Roff plus Hotel
Bethel Institute