Irisvanessa Serna
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Celerion
Phoenix, AZ
04.2022 - Current
- Incoming calls to verify if the participant is eligible to participate in studies.
- Outgoing calls for reminders on scheduled appointments.
- Maintain passing quality scores, averaging 90% or higher.
Medical Assistant
Valley arthritis care
Peoria, AZ
08.2021 - 02.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
Supervisor
LogistiCare
Phoenix, AZ
01.2012 - 01.2021
- Directed and supervised team of 15+ employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Education
Associate of Applied Science -
Arizona College
Glendale, AZ08-2012
High School Diploma -
Ombudsman - Charter Northwest High School
Phoenix, AZ05-2009
Skills
- Product Knowledge
- Scheduling
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Entry
- Medical Terminology
- HIPAA Compliance
- Vital Sign Monitoring
- Process Monitoring and Improvement
- Training and mentoring
Timeline
Customer Service Representative
Celerion
04.2022 - Current
Medical Assistant
Valley arthritis care
08.2021 - 02.2022
Supervisor
LogistiCare
01.2012 - 01.2021
Associate of Applied Science -
Arizona College
High School Diploma -
Ombudsman - Charter Northwest High School
Similar Profiles
Tyler GrayTyler Gray
Medical Research Assistant at CelerionMedical Research Assistant at Celerion
Emma BasqueEmma Basque
Clinical Study Manager at CelerionClinical Study Manager at Celerion
Patrick Pangle, M.B.S.Patrick Pangle, M.B.S.
Clinical Study Manager (CSM) at CelerionClinical Study Manager (CSM) at Celerion