Iris Vanessa Soto
Summary
Dynamic Operations Supervisor at FedEx with a proven track record in performance evaluation and logistics oversight. Enhanced team productivity through effective task delegation and conflict resolution, resulting in improved customer satisfaction scores. Developed standards to minimize regulatory risks, showcasing strong leadership and problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
FedEx
07.2015 - 04.2025
- Completed bi-weekly payroll for 22 to 150 employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Interceded between employees during arguments and diffused tense situations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
BBA - Criminology
Pontifical Catholic University
Mayaguez, PR05-2009
Skills
- Performance evaluation
- Safety oversight
- Logistics oversight
- Task delegation
Certification
CPR and AED Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Supervisor
FedEx
07.2015 - 04.2025
BBA - Criminology
Pontifical Catholic University
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