Irja Kujala

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Managed inventory of dining supplies to prevent shortages during service.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Operated temporary bars for golf course events and poolside gatherings.

Operated golf cart during regular and event days.

Frequently covered shifts in multiple roles to meet workforce demands.

Delivered quality service in a high-traffic restaurant setting for over a decade.

Frequently handled opening and closing shifts on short notice.

Increased regular clientele through effective bartending and pulltab management.

Earned affection of clientele resulting in lasting connections.