Summary
Overview
Work History
Education
Skills
Timeline
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Irkania Amarante

Vineland,New Jersey

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Tax Associate

H&R Block
01.2016 - Current
  • Enhanced client tax savings by identifying and implementing effective tax strategies.
  • Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
  • Assisted in audit defense, resulting in favorable outcomes for clients.
  • Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
  • Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.
  • Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
  • Managed portfolio of assigned clients'' accounts, monitoring deadlines, payments, refunds, and other critical aspects of their financial health.

Manager

H&R Block
01.2018 - 01.2023
  • Increased team, of 3 offices, productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Marketing Associate

H&R Block
01.2017 - 01.2018
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Optimized customer engagement through tailored email marketing strategies.
  • Enhanced social media presence with creative content and effective targeting.
  • Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
  • Planned and executed events and marketing programs to increase qualified leads.

Receptionist

H&R Block
01.2015 - 04.2016
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

Winslow Township High School
Atco, NJ
06.2007

Skills

  • Team Leadership
  • Staff Management
  • Staff Training and Development
  • Customer Service
  • Multitasking
  • Schedule oversight
  • Workforce Management

Timeline

Manager

H&R Block
01.2018 - 01.2023

Marketing Associate

H&R Block
01.2017 - 01.2018

Tax Associate

H&R Block
01.2016 - Current

Receptionist

H&R Block
01.2015 - 04.2016

High School Diploma -

Winslow Township High School

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Irkania Amarante