Irlanne Fernandez

• Conduct end-to-end AML/BSA investigations involving consumer banking and brokerage accounts to identify suspicious activity, potential money laundering, fraud, terrorist financing, and other financial crime risks.

• Analyze transactional activity, customer relationships, account behavior, and supporting documentation to determine whether activity warrants escalation, further investigation, or regulatory reporting.

• Prepare comprehensive Suspicious Activity Reports (SARs) and investigative narratives that meet regulatory requirements and internal quality standards for submission to regulators and law enforcement.

• Investigate complex financial crime cases across multiple lines of business, leveraging internal systems, public records, and external research to assess risk exposure and identify emerging threats.

• Evaluate financial transactions and account activity patterns to detect unusual behavior, assess risk indicators, and support informed investigative conclusions.

• Manage the full lifecycle of investigations from initial alert review through case disposition, ensuring timely completion while consistently meeting productivity and quality metrics.

• Support quality assurance initiatives by maintaining accurate case documentation, adhering to regulatory requirements, and ensuring consistency across investigative processes.

• Utilize critical thinking and data analysis techniques to identify trends, uncover hidden relationships, and detect potentially suspicious activity across complex customer portfolios.

• Developed and delivered detailed daily, weekly, and monthly labor performance reports for senior leadership, analyzing labor expenses against budget forecasts and operational goals.

• Prepared monthly labor cost accruals and supported general ledger reporting to ensure accurate financial reporting and period-end close processes.

• Managed month-end payroll accruals and coordinated labor cost transfers to the general ledger across multiple hotel properties.

• Assisted in the development and preparation of annual labor budgets by analyzing historical trends, staffing needs, and business forecasts.

• Processed and reconciled temporary labor invoices on a weekly basis, ensuring accuracy, timely payment, and compliance with vendor agreements.

• Collaborated with Payroll and Human Resources teams to research and resolve employee pay discrepancies, labor allocation issues, and workforce-related inquiries.

• Monitored labor utilization and staffing levels based on occupancy forecasts, revenue projections, and operational demands to optimize efficiency and control costs.

• Conducted workforce and labor cost analyses to support hiring decisions, employee transfers, and staffing strategies while maintaining budgetary objectives.

• Evaluated labor trends and key performance metrics to identify cost-saving opportunities and provide recommendations that improved workforce productivity and financial performance.

• Maintained accurate labor and payroll data across reporting systems, ensuring compliance with internal controls, accounting standards, and organizational policies.