Irma Aguilar
Oxnard,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
23
23
years of professional experience
Work History
Clerical Supervisor II
Ventura County Health Care Agency
05.2020 - Current
- Assigned work and verified completion of assignments.
- Reviewed and formatted material produced by clerical team.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Analyzes account to provide client with payment and fee/penalty information and to determine the need for payment plan
- Manages a caseload of collection accounts; establishes and implements course of action to collect monies owed
- Process self-pay discount applications-verify insurance and update accounts accordingly.
Clerical Supervisor II
Ventura County Medical Center
07.2007 - 05.2020
- Collect and sign out insurance copayments/payments
- Interceded between employees during arguments and diffused tense situations.
- Distribute nightly census reports
- Review and correct inpatient/outpatient account jackets for accuracy
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated 25 employee performances and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Medical Office Assistant III
Ventura County Medical Center
08.2005 - 07.2007
- Verify patient demographics and insurance information
- Review and correct inpatient/outpatient account jackets for accuracy
- Receive and register specimens from affiliated clinics
- Distribute lab results to clinics/doctors
- Research specimen requirements for lab test.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Office Assistant II
Ventura County Medical Center
02.2001 - 01.2005
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Bachelor of Science - Business Administration
California State University
Channel Island, Camarillo, CA12.2025
Associate of Science - Business Administration
Oxnard Community College
Oxnard, CA12.2023
Associate of Science - Accounting
Ventura Community College
Ventura, CA12.2023
High School Diploma -
Hueneme High School
Oxnard, CA06.2020
Skills
- Charge Reviewer
- Cerner (PM Office)
- Revenue Cycle
- STAR
- Leadership Skills
- Customer Service
- Meditech
- Insurance Verification
- Discerner Analytics
- Business Management
- Lesson Planning
- Accounts Payable and Accounts Receivable
- Payment Collection
- Administrative Support
- Performance Goals
- Task Delegation
- Clerical Support
- Cash Register Operations
- Microsoft Office
- Employee Performance Reviews
- Customer Service
- Policy and Procedure Improvement
Languages
Spanish
Native or Bilingual
Timeline
Clerical Supervisor II
Ventura County Health Care Agency
05.2020 - Current
Clerical Supervisor II
Ventura County Medical Center
07.2007 - 05.2020
Medical Office Assistant III
Ventura County Medical Center
08.2005 - 07.2007
Medical Office Assistant II
Ventura County Medical Center
02.2001 - 01.2005
Bachelor of Science - Business Administration
California State University
Associate of Science - Business Administration
Oxnard Community College
Associate of Science - Accounting
Ventura Community College
High School Diploma -
Hueneme High School
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