Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Irma Arellano

Queen Creek,AZ

Summary

Dynamic and results-driven professional with extensive experience in customer service and team management at Dunkin' Donuts. Proven ability to resolve conflicts and enhance customer satisfaction through effective problem-solving and leadership. Skilled in inventory management and policy enforcement, consistently maintaining operational excellence and a positive work environment.

Overview

10
10
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
Queen Creek, AZ
09.2024 - Current
  • Resolved customer complaints promptly and professionally.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Monitored inventory levels and ordered supplies as needed.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Manager/ Cashier

7 Plus Agua
Phoenix, AZ
07.2023 - 07.2024
  • Make sure the store is clean and presentable for customers.
  • Checked inventory is up to date.
  • Customer success.
  • Proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.

Crew Member

Burgers and More
Phoenix, AZ
05.2023 - 11.2023
  • Followed sta performance and service standards to deliver consistent and positive customer experiences.
  • Entered orders into the computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
  • Processed cash and credit card payments, promptly returning receipts, coins, bills and payment cards to customers.

Starbucks Barista

Columbus Hospitality
Phoenix, AZ
10.2022 - 04.2023
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Managed the morning rush of customers daily with eciency.
  • Observed food safety and sanitation protocols to reduce germ spread.

Front End Supervisor

El Super
Phoenix, AZ
07.2022 - 12.2022
  • Responded to customer questions regarding products, prices and availability.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored cash drawers in checkouts to verify adequate cash supply.

Assistant Protection

Walmart
San Tan Valley, AZ
12.2021 - 06.2022
  • Identified suspicious activity to determine appropriate response.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.

Assistant Manager

Burger King
San Tan Valley, AZ
10.2021 - 12.2021
  • Organized schedules, workflows and shift coverage to meet expected demands.
  • Maintained inventory accuracy by counting stock-on-hand.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Supervisor

Doublz
Montebello, CA
12.2015 - 10.2021
  • Complied with company policies, objectives and setting up goals.
  • Trained and mentored new cashiers to maximize performance with skilled, ecienct and knowledgeable team members.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Education

High School Diploma -

Opportunities for Learning
Long Beach, CA
05.2014

Some College (No Degree) - Business Administration and Management

Long Beach City College
Long Beach, CA

Skills

  • Supervision
  • Customer Service
  • Team Management
  • Problem-Solving
  • Adaptability
  • Leadership
  • Conflict Resolution
  • Policy and procedure enforcement
  • Decision-making capacity

Languages

  • English
  • Spanish

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Shift Leader

Dunkin' Donuts
09.2024 - Current

Manager/ Cashier

7 Plus Agua
07.2023 - 07.2024

Crew Member

Burgers and More
05.2023 - 11.2023

Starbucks Barista

Columbus Hospitality
10.2022 - 04.2023

Front End Supervisor

El Super
07.2022 - 12.2022

Assistant Protection

Walmart
12.2021 - 06.2022

Assistant Manager

Burger King
10.2021 - 12.2021

Supervisor

Doublz
12.2015 - 10.2021

High School Diploma -

Opportunities for Learning

Some College (No Degree) - Business Administration and Management

Long Beach City College

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