Kira Lahodny
Cleveland
Summary
Shift leader with a strong focus on quality assurance and issue resolution, fostering effective team collaboration. Proven ability to troubleshoot complex problems and supervise high-performing teams to ensure quality service.
Overview
6
6
years of professional experience
Work History
Shift Leader
7Brew
Parma Heights
06.2024 - Current
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new staff members on company procedures and customer service standards.
- Assisted in training new employees on shift operations.
- Ensured staff were properly trained on all aspects of their job duties, including safety protocols.
- Ensured compliance with health and safety regulations during shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Established quality control measures for beverage preparation and presentation.
- Checked orders for quality and completeness.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Delegated tasks to staff to ensure an organized work environment.
- Delegated tasks to employees and monitored activities and task completion.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Facilitated team-building activities to foster a positive work environment.
- Oversaw employee performance to ensure adherence to company policies and procedures.
Cashier
Charleys Philly Cheese Steak
Parma
09.2020 - 06.2024
- Managed cash register transactions and handled customer payments effectively.
- Operated cash register or POS system to receive payment by cash and credit card.
- Processed customer orders quickly and accurately at a fast-paced restaurant.
- Promoted menu items and upsold specials to enhance customer dining experience.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained clean and organized workstations to promote a welcoming environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with inventory regularly.
Education
High School Diploma -
Normandy High School
Parma Ohio05-2024
Skills
- Supervision
- Task delegation
- Training employees
- Quality control
- Health regulations
- Customer service
- Team collaboration
- Problem solving
- Quick solutions
- Safety Importance
- Multitasking without losing focus
Timeline
Shift Leader
7Brew
06.2024 - Current
Cashier
Charleys Philly Cheese Steak
09.2020 - 06.2024
High School Diploma -
Normandy High School