Jordan Newett
Leighton
Summary
Shift leader with strong skills in team supervision, inventory management, and customer service. Demonstrated ability to uphold high health standards while enhancing staff performance and operational efficiency.
Overview
15
15
years of professional experience
Work History
Shift Leader
Ta-Petro Popeyes
Knoxville
06.2020 - Current
- Supervised team members during high-volume shifts to ensure efficient operations.
- Managed inventory levels to ensure stock availability and minimize waste.
- Trained new employees on service standards and food safety protocols.
- Ensured compliance with health regulations and cleanliness standards throughout the restaurant.
- Coordinated shift schedules to align staffing with customer demand.
- Assisted with customer inquiries, providing prompt and friendly service.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Maintained an organized work environment by delegating tasks to staff.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Positioned skilled staff strategically during shifts to enhance department productivity.
- Adhered to all health code regulations while preparing food items for customers.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Line Cook
Denny's
Knoxville
04.2015 - 10.2015
- Prepared and cooked menu items following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen work areas and equipment.
- Collaborated with team members to ensure efficient food service during peak hours.
- Monitored food safety and sanitation practices in compliance with health regulations.
- Operated kitchen equipment safely, including grills, fryers, and ovens for meal preparation.
- Responded to customer requests for special dietary needs or modifications to dishes.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
Patient Service Representative
Team Health
Alcoa
04.2012 - 03.2015
- Ensured accuracy of patient records in electronic health record systems to support quality care.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Entered patient demographic data into electronic health record system to facilitate effective patient management.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records, updating computer system and patient charts for seamless patient flow.
Assembly Line Worker
Denso Manufacturing
Maryville
01.2011 - 07.2012
- Operated assembly line machinery, contributing to seamless production flow.
- Collaborated with team members to accurately assemble automotive components, enhancing overall assembly quality.
- Followed detailed assembly instructions to complete tasks consistently and effectively.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Inspected finished products for quality and adherence to standards.
- Verified accuracy of assembled parts, ensuring quality standards were met before further processing.
- Recognized defective material and reported issues to management.
- Monitored inventory levels of materials and communicated needs to supervisors.
- Maintained a clean and organized work area to promote safety and efficiency.
- Followed standard operating procedures while performing tasks on the assembly line.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Completed accurate assembly work by positioning and aligning components.
- Built and packaged products to comply with multiple work orders and deadlines.
Education
High School Diploma -
Greenback High
Greenback, TN05-2009
Skills
- Inventory management
- Food safety
- Quality inspections
- OSHA regulations compliance
- Schedule coordination
- Cash handling
- Customer service
- Supervision
- Team leadership
- Task delegation
- Training and mentoring
- Employee attendance monitoring
- Employee relations
- Problem-solving
Timeline
Shift Leader
Ta-Petro Popeyes
06.2020 - Current
Line Cook
Denny's
04.2015 - 10.2015
Patient Service Representative
Team Health
04.2012 - 03.2015
Assembly Line Worker
Denso Manufacturing
01.2011 - 07.2012
High School Diploma -
Greenback High