Irma Coulter
Crestview,KY
Summary
Fuel center manager with proven expertise in compliance and regulatory adherence. Demonstrated ability to enhance customer service standards and team performance through effective problem-solving and communication skills. Achieved operational excellence by implementing strategic improvements.
Overview
10
10
years of professional experience
Work History
Fuel Center Manager
Kroger
Coldspring , KY
06.2016 - Current
- Managed daily operations of fuel center, overseeing staff scheduling and supervision to ensure smooth operations.
- Oversaw compliance with company policies regarding safety, quality control, and customer service.
- Ensured adherence to federal, state, and local regulations for fuel sales.
- Supervised team members while delivering training and support for performance improvement.
- Developed customer service standards for fuel center personnel, enhancing overall service quality.
- Coordinated customer service initiatives to effectively address inquiries and resolve issues.
- Resolved customer complaints related to fuel products and services efficiently.
- Maintained accurate sales transaction records to ensure data integrity.
Education
High School Diploma -
Streetsboro High School
Streetsboro, OH06-1990
Skills
- Fuel operations management
- Regulatory compliance
- Data management
- Customer relationship management
- Customer engagement
- Team supervision
- Training development
- Operational efficiency
- Scheduling and coordination
- Work prioritization
- Time management expertise
- Multitasking skills
- Staff motivation
- Problem solving
- Microsoft Office proficiency
Timeline
Fuel Center Manager
Kroger
06.2016 - Current
High School Diploma -
Streetsboro High School