Irma Emeterio
North Brunswick,NJ
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
4
4
years of professional experience
Work History
Apparel Team Lead
Walmart
East Brunswick, NJ
01.2024 - Current
- Developed a daily plan for the apparel department to ensure objectives were met efficiently.
- Assigned tasks to staff members based on their strengths and abilities.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Provided leadership and direction to a team of 8 apparel associates.
Personal Shopper
Walmart
East Brunswick, NJ
02.2021 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Responded promptly to customer inquiries via phone calls or emails.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
Associate
Once Upon a Child
Edison, NJ
05.2023 - 12.2023
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Operated equipment such as scanners and scales correctly during checkout process.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Organized backroom areas to maintain a clean and organized work environment.
- Handled incoming calls from customers regarding orders or other inquiries.
- Answered customer questions and provided store information.
Education
High School Diploma -
North Brunswick High School
North Brunswick, NJ06-2022
Skills
- Inventory Management
- Customer Assistance
- Retail Merchandising
- Decision-Making
- Store Organization
- Verbal and Written Communication
- Positive Customer Engagement
Languages
English
Professional
Spanish
Professional
Timeline
Apparel Team Lead
Walmart
01.2024 - Current
Associate
Once Upon a Child
05.2023 - 12.2023
Personal Shopper
Walmart
02.2021 - Current
High School Diploma -
North Brunswick High School
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