Irma Gonzalez
La Puente,CA
Summary
Experienced retail manager with a strong background in inventory control, store operations, and team leadership. Known for improving customer satisfaction, maintaining stock accuracy, and driving daily performance in fast-paced store environments.
Overview
1
1
Language
19
19
years of professional experience
Work History
Assistant Manager
Lowes
Ontario, California
08.2023 - Current
- Led daily briefings to keep team aligned on goals and operational updates.
- Supported sales team in achieving targets and upholding performance standards.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Conducted regular audits to ensure accurate stock records and strengthen inventory control.
Store Manager
Home Depot
Cerritos, California
03.2017 - 02.2022
- Directed store operations across sales, service, merchandising, and inventory at Home Depot.
- Oversaw daily operations, enhancing workflow and improving store performance
- Monitored customer interactions, ensuring high service standards and increasing satisfaction levels
- Coached associates on best practices for customer service. on customer service, safety, and operational standards.
- Fostered positive work environment, promoting collaboration and boosting employee engagement
- Facilitated regular team meetings to align goals and share important updates
Store Manager
Home Depot
Commerce, California
02.2013 - 02.2017
- Directed store operations across sales, service, merchandising, and inventory at Home Depot.
- Coordinated staffing schedules and labor plans to ensure optimal daily store coverage.
- Facilitated performance reviews, developed training plans, and guided associate development discussions.
- Analyzed customer feedback to identify service gaps and implement targeted improvement actions.
Store Manager
Home Depot
City of Industry, California
02.2008 - 02.2013
- Directed store operations across sales, service, merchandising, and inventory at Home Depot.
- Monitored stock levels to maintain optimal inventory levels and prevent stockouts.
- Facilitated regular team meetings to enhance collaboration and keep team informed on store updates.
- Delivered exceptional service by promptly addressing customer inquiries and resolving issues to enhance customer satisfaction.
Education
High School Diploma -
ABC Adult School
Cerritos, CA12-1984
Skills
- Retail operations
- Inventory management
- Sales analysis
- Merchandising plans
- Team leadership
- Customer service
- Recruiting and interviewing
Languages
Spanish
Professional
Timeline
Assistant Manager
Lowes
08.2023 - Current
Store Manager
Home Depot
03.2017 - 02.2022
Store Manager
Home Depot
02.2013 - 02.2017
Store Manager
Home Depot
02.2008 - 02.2013
High School Diploma -
ABC Adult School