Irma Gray
Bonifay
Summary
Dynamic professional with a positive attitude and strong customer service skills, experienced as a Delivery Driver at Spark. Proven ability to enhance customer satisfaction through effective problem resolution and relationship building. Proficient in data entry and call center operations, consistently achieving timely deliveries and fostering a collaborative team environment.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Spark
Chipley, FL
09.2024 - Current
- Navigated delivery routes efficiently to ensure timely package arrival.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained accurate records of deliveries and customer interactions.
- Provided excellent customer service by responding to inquiries and resolving issues.
Licensed Health Insurance Agent
E-Telequote Insurance Inc
Wfh
06.2024 - 08.2024
- Educated clients on various health insurance plans and coverage options.
- Assisted clients in completing enrollment applications accurately and efficiently.
- Responded to client inquiries regarding policy details and claims processes.
- Conducted needs assessments to identify suitable health insurance solutions for clients.
- Maintained up-to-date knowledge of industry regulations and compliance requirements.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Customer Service Representative Duel
Maximus Services LLC
Panama City, FL
07.2017 - 02.2024
- Managed customer inquiries and resolved issues efficiently through various communication channels.
- Led initiatives to streamline workflows, resulting in increased response times for customer requests.
- Collaborated with cross-functional teams to address complex customer concerns effectively.
- Duel trained for both Medicare and Marketplace government call center.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained up-to-date knowledge of product and service changes.
Assistant Store Manager
Family Dollar
Esto Fl
04.2021 - 11.2023
- Assisted in daily operations, ensuring store compliance with company policies and procedures.
- Coordinated staff schedules, optimizing coverage during peak hours to enhance customer service.
- Trained new employees on operational procedures and customer engagement strategies.
- Managed inventory levels, conducted stock audits, and minimized shrinkage through effective loss prevention strategies.
- Implemented promotional displays to increase product visibility and drive sales during key seasons.
- Led team meetings to communicate objectives and foster a collaborative work environment among staff members.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ09-2027
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Call center operations
- Documentation
- Microsoft PowerPoint
- Data collection
- Live chat support
Timeline
Delivery Driver
Spark
09.2024 - Current
Licensed Health Insurance Agent
E-Telequote Insurance Inc
06.2024 - 08.2024
Assistant Store Manager
Family Dollar
04.2021 - 11.2023
Customer Service Representative Duel
Maximus Services LLC
07.2017 - 02.2024
Bachelor of Science - Business Administration And Management
University of Phoenix