Irma Rivera
Lakeland
Summary
Claims professional with experience managing claims end-to-end, including processing settlement documentation, payment/check requests, and issuing claim denials in accordance with policy guidelines and quality standards. Trusted for reviewing claim files for accuracy, completeness, and eligibility prior to approval or denial. Provided direct support to disaster-affected residents through the FEMA Disaster Assistance Program (HSNS) by guiding applicants through the application process and conducting eligibility interviews. Known for delivering timely, accurate case resolutions while maintaining professionalism, empathy, and attention
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Coordinator
Southeast Independent Delivery Services
Lakeland, FL
01.2023 - Current
Facilitated information gathering from all information Conducted thorough research to support project objectives. Assisted in reviewing documentation for accuracy and relevance. Investigated issues to provide solutions and enhance processes. Over 50 claims a week
Managed processing of incoming claims to ensure timely resolution.
Facilitated processing of settlement documents and check requests.
- Experience in customer service or sales is a plus, but not required.
- Strong communication and people skills.
- A self-motivated, proactive approach — you enjoy taking the lead.
- Promoted teamwork through a friendly, professional presence, ensuring a cohesive work atmosphere.
FEMA Disaster Housing Inspector
Homeland Security US Department
Lakeland, FL
11.2021 - 09.2022
- Conducted thorough inspections of disaster housing units to assess safety and compliance.
- Documented analytical findings and strategic recommendations in thorough reports to facilítate decision-making.
- Collaborated with emergency management teams to streamline housing assistance processes.
- Developed and delivered comprehensive training on inspection protocols and reporting standards for junior inspectors.
- Facilitated processing of applications for disaster housing assistance.
Credit Department Manager
Verizon Wireless
Lakeland, FL
03.2018 - 05.2021
- Facilitated collaboration among departments to enhance credit approval efficiency.
- Developed and implemented credit risk assessment strategies to minimize company exposure.
- Managed credit department operations, ensuring compliance with industry regulations and internal policies.
- Enhanced credit decision-making processes by implementing advanced analytics tools to streamline workflows.
- Reduced delinquency rates with proactive credit monitoring and risk analysis strategies.
- Mentored junior staff on best practices in credit management and customer service excellence.
- Analyzed market trends to inform strategic adjustments in credit offerings and risk management practices.
- Reviewed complex financial statements to determine appropriate credit limits and loan terms for potential customers.
- Monitored accounts for signs of fraud and non-payment issues.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Education
High School Diploma -
Kathleen Señor High School
Lakeland, FLSkills
- Microsoft office
- Policy interpretation
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Team collaboration
- Team leadership
- Decision-making
- Handling complaints
- Documentation and recordkeeping
- Coaching and mentoring
- Research and analysis
Certification
Unauthorized Disclosure (UD)
of Classified Information and CUI
OPSEC Awareness for Military
Members, DoD Employees and Contractors
Languages
Spanish
Native or Bilingual
Timeline
Claims Coordinator
Southeast Independent Delivery Services
01.2023 - Current
FEMA Disaster Housing Inspector
Homeland Security US Department
11.2021 - 09.2022
Credit Department Manager
Verizon Wireless
03.2018 - 05.2021
High School Diploma -
Kathleen Señor High School