Irma Ruelas
El Paso
Summary
Results-driven with extensive experience in underwriting and customer care services. Skilled in critical thinking, time management, and quality assurance, consistently ensuring compliance with regulations and improving operational efficiency to drive superior service delivery.
Overview
10
10
years of professional experience
Work History
Underwriter
Farmers Insurance
03.2023 - Current
- Evaluate insurance applications to assess risk and determine coverage eligibility.
- Collaborate with agents to clarify underwriting guidelines and processes.
- Analyze documents, processing articles and claims history for informed decision-making.
- Document underwriting decisions and provide evidence of compliance with applicable regulations.
- Make approval and denial recommendations by determining accurate risk levels.
- Ensure compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
Healthcare Specialist
Hinduja Global Solutions
02.2021 - 02.2023
- Facilitated patient onboarding and registration processes to enhance service delivery.
- Managed patient inquiries, ensuring timely responses and accurate information dissemination.
- Streamlined appointment scheduling procedures, improving operational efficiency and patient satisfaction.
- Developed standard operating procedures to ensure compliance with healthcare regulations and quality standards.
- Optimized electronic health records systems to ensure accurate documentation of patient information for enhanced continuity of care.
- Educated patients on disease management strategies, leading to improved self-care and decreased hospital readmissions.
- Developed targeted intervention plans for at-risk patients, reducing complications and promoting overall wellbeing.
Front Desk Receptionist
First Care Home Health
09.2020 - 12.2020
- Managed front desk operations, ensuring smooth patient appointment scheduling.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between patients and healthcare staff to enhance service delivery.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
Customer Service Associate
Walmart
03.2017 - 03.2020
- Assisted customers with inquiries, ensuring satisfaction through effective communication and problem resolution.
- Maintained product knowledge to provide accurate information and recommendations to shoppers.
- Collaborated with team members to streamline inventory management and restocking procedures.
- Monitored store layout and merchandise displays, optimizing customer flow and product visibility.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Customer Service Representative
Bath & Body Works
10.2016 - 01.2017
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted customers in product selection, enhancing their shopping experience through knowledgeable recommendations.
- Collaborated with team members to achieve sales goals and maintain store presentation standards.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Texas Connections Academy
El Paso, TX05-2016
Skills
- Analyzing data
- Critical thinking
- Quality assurance
- Task prioritization
- Decision-making
- Time management
- Customer service
Accomplishments
- Learned Home, Auto, and Umbrella Insurance processes and guidelines.
- Assisted with testing new skill building trainings and system applications.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Underwriter
Farmers Insurance
03.2023 - Current
Healthcare Specialist
Hinduja Global Solutions
02.2021 - 02.2023
Front Desk Receptionist
First Care Home Health
09.2020 - 12.2020
Customer Service Associate
Walmart
03.2017 - 03.2020
Customer Service Representative
Bath & Body Works
10.2016 - 01.2017
High School Diploma -
Texas Connections Academy