Irma Torres
Ocoee,FL
Summary
Seasoned Auto Physical Damage Appraiser ,Florida Licensed .Highly skilled in performing speedy and accurate customer and Insurance Damage Repair Estimate. With over 20 years of experience . Excellent reputation for resolving problems and improving customer satisfaction and meeting company goals.
Overview
9
9
years of professional experience
Work History
Claims Resol Spec III, Appraisal
LIBERTY MUTUAL INSURANCE & SAFECO INSURANCE
2022.07 - Current
- Deep understanding of the content of all policy types written by the company.
- Skilled in estimating fundamentals in order to create or audit estimates of damages on 1st and 3rd party material damage losses.
- Strong negotiation skills.
- Effective skills in time management, organization, and the ability to work under pressure with minimal supervision.
- Posses State Adjusters License in FL, RH, TX, CA, NV, AZ.
- Strong customer communication skills.
Office Manager
Le Chateau Body Shop Inc
2018.05 - 2022.06
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types
- Negotiated completed damage estimates and repair costs
- Accurately estimated parts and labor for over repairs
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines
- Replaced and repaired vehicle parts according to work order instructions
- Used CCC One & ALLDATA OEM , DTC, TBS,
Auto Collision Estimator
USA Collision And Glass
2017.02 - 2018.05
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types
- Documented damage with photographs and detailed written descriptions
- Negotiated completed damage estimates and repair costs
- Up to date Insurance and or any 3rd party Repair Estimate guidelines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Prepared variety of different written communications, reports and documents
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Proved successful working within tight deadlines and fast-paced atmosphere
- Exceeded goals through effective task prioritization and great work ethic
- Increased customer satisfaction by resolving issues
- Payment Documentation from Customer , Insurance and or thirds party at all times
Auto Body Estimator
Orlando Super Center Auto Collision
2014.10 - 2017.04
- Accurately estimated parts and labor for over repairs.
- Prepared Insurance Repair Estimates on behalf of customers, detailing damage details, car conditions and shop quotes.
- Delivered services to customer locations within specific timeframes.
- Increased customer satisfaction by resolving issues.
- A/R
- Worked with customers and insurance companies to obtain payments.
- Drafted invoices for completed work.
- Promoted positive customer experience through day-to-day
Education
High School Diploma -
Taylor High School
Skills
- Adjusters License, in Florida, Rhode Island.
- Skilled OEM,CAPA AM, RECY Parts
- CCC One
- Navigator
- LUMEN
- ALLDATA
- Photo, Desk Estimatics
- Outlooks
- Shop Claims Management
- Established Technician I-Car Certification
- I-Car certified
- Performed Automotive Manufacture Shop Certification ,Infiniti, Nissan, Kia
- Mitchell Estimating
- Customer Relations
Additional Information
Timeline
Claims Resol Spec III, Appraisal
LIBERTY MUTUAL INSURANCE & SAFECO INSURANCE
2022.07 - Current
Office Manager
Le Chateau Body Shop Inc
2018.05 - 2022.06
Auto Collision Estimator
USA Collision And Glass
2017.02 - 2018.05
Auto Body Estimator
Orlando Super Center Auto Collision
2014.10 - 2017.04
High School Diploma -
Taylor High School
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