Irma Hinton
Roy
Summary
Dynamic Integrated Logistics Support Manager with USAF experience, adept at enhancing customer service and implementing corrective actions. Proven track record in developing efficient procedures and fostering positive relationships, resulting in improved operational effectiveness. Skilled in technical support and meeting coordination, driving team performance and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Integrated Logistics Support Manager
USAF- Material Command
10.2023 - Current
- Prepared employee schedules for maximum coverage during key hours.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
Maintenance Manager
USAF- Air Combat Command
03.2023 - 10.2023
- Monitored priorities and liaised between maintenance team and production management, delegating tasks to complete on time.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised employee performance, preventive maintenance, and safety.
- Collaborated with other departments to verify completion of maintenance tasks.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager's Assistant
USAF-Air Combat Command
02.2022 - 03.2023
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Certified Trainer
USAF-Air Combat Command
10.2020 - 02.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Documented attendance, participation, and progress.
- Maintained organization of documents, materials, and equipment.
Shift Leader
USAF-Air Combat Command
01.2019 - 10.2020
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Education
Associate of Science - Instructor of Tech & Military Science
Air University
Montgomery, AL07-2017
Associate of Science - Aircraft Armament Systems Technology
Air University
Montgomery, AL01-2013
Skills
- Technical support understanding
- Customer service
- Meeting coordination
- Corrective actions
Languages
Spanish
Native or Bilingual
Timeline
Integrated Logistics Support Manager
USAF- Material Command
10.2023 - Current
Maintenance Manager
USAF- Air Combat Command
03.2023 - 10.2023
Manager's Assistant
USAF-Air Combat Command
02.2022 - 03.2023
Certified Trainer
USAF-Air Combat Command
10.2020 - 02.2022
Shift Leader
USAF-Air Combat Command
01.2019 - 10.2020
Associate of Science - Instructor of Tech & Military Science
Air University
Associate of Science - Aircraft Armament Systems Technology
Air University