Irona Jacques
Patient Coordinator
Boynton Beach
Summary
Dynamic Patient Care Coordinator with a proven track record at Florida Cancer Specialists, enhancing patient understanding and communication. Skilled in clinical care oversight and administrative coordination, I streamlined processes to reduce wait times and improve patient satisfaction. Adept at managing sensitive information while ensuring compliance with HIPAA standards.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Patient Care Coordinator
Florida Cancer Specialists
12.2021 - Current
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
Cashier Team Lead
Walmart
05.2016 - 12.2021
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Arts - Supply Chain Management
Palm Beach State College
Lake Worth, FL 05.2001 -
Skills
Enhancing patient understanding
Clinical care oversight
Patient communication
Patient care coordination
Strong focus on accuracy
Knowledge of HIPAA standards
Strategic issue analysis
Administrative coordination
Problem-solving skills
Proficient in managing multiple tasks
Policy enforcement
Technical documentation
Timeline
Patient Care Coordinator
Florida Cancer Specialists
12.2021 - Current
Cashier Team Lead
Walmart
05.2016 - 12.2021
Associate of Arts - Supply Chain Management
Palm Beach State College
05.2001 -