Irvan K Saputra
Edmond,USA
Summary
Resourceful and dedicated professional with over 15 years of diverse experience spanning customer service, retail, cosmetology, and management in the cannabis industry. Known for excellent interpersonal communication, attention to detail, and a strong work ethic. Adept at handling high-pressure situations, fostering positive customer relationships, and ensuring efficient operations. Seeking to leverage a diverse skill set and strong leadership abilities in a dynamic new role.
Overview
24
24
years of professional experience
Work History
Crew Member
KFC
Edmond, Oklahoma
12.2024 - Current
- Greet customers and take orders accurately while ensuring a friendly and welcoming atmosphere.
- Prepare and assemble food items according to KFC's quality standards.
- Operated cash register and processed payments accurately and efficiently.
- Maintain cleanliness of dining and kitchen areas by following health and safety guidelines.
- Address and resolve customer concerns promptly and professionally.
Server
S&B Burger Joint
Edmond, Oklahoma
12.2024 - Current
- Informed customers of daily specials and signature menu items.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed closing duties such as restocking supplies, sweeping and mopping floors.
Grower
Green Bee Meds
Perkins, Oklahoma
11.2022 - 11.2024
- Managed the cultivation of cannabis from seed to harvest, ensuring optimal conditions for growth by monitoring lighting, humidity, temperature, and nutrients
- Enhanced cloning techniques, improving yield and quality while maintaining high standards of safety and cleanliness
- Conducted regular inspections to detect and eliminate disease or infestations, ensuring the health of the plants
- Implemented rigorous quality control checks for potency and contaminants, guaranteeing the highest product standards
- Maintained detailed records of growth cycles, inventory, and daily/weekly reports for management
Dispensary Manager
Green Bee Meds
Stillwater, Oklahoma
10.2020 - 11.2022
- Led daily operations and oversaw a boutique medical marijuana dispensary, managing a team of staff and ensuring compliance with all legal regulations
- Developed and enforced operational policies, supervised staff scheduling, and maintained vendor relationships
- Ensured the dispensary consistently delivered superior customer service and high-quality products
- Managed inventory, cash handling procedures, and operational record-keeping to optimize efficiency
- Maintained a clean, safe, and organized environment for staff and customers
Grocery Delivery Shopper
Instacart
West Covina, CA
07.2019 - 10.2020
- Selected and packed customer orders with precision, ensuring product quality and timeliness
- Provided exceptional customer service by helping customers locate items and making substitutions when needed
- Ensured adherence to company policies and maintained organization in all storage areas
Food Delivery Driver
Postmates
West Covina, CA
06.2019 - 10.2020
- Delivered an average of 80 food orders per day, ensuring accuracy, speed, and customer satisfaction
- Utilized the Postmates app for order tracking, GPS navigation, and payment processing
- Demonstrated excellent time management and customer service skills, handling customer inquiries and resolving issues promptly
Hair Stylist
Salon Passione
Pasadena, California
05.2015 - 03.2020
- Provided personalized consultations and haircuts, color treatments, and chemical services to clients of all ages
- Utilized the latest techniques and products to achieve clients’ desired looks while maintaining safety standards
- Managed a busy schedule, averaging 100 appointments per week, ensuring a smooth and efficient salon flow
- Maintained clean workstations and handled inventory of salon products
Hair Assistant
Essence Hair Salon
Pasadena, California
01.2012 - 04.2015
- Provided professional assistance to stylists by preparing clients and maintaining a clean salon environment
- Delivered exceptional customer service through handling inquiries and resolving complaints
Hair Assistant
Amadeus Salon & Spa
Pasadena, California
02.2008 - 12.2011
- Assisted stylists by preparing clients for services, including shampooing, conditioning, and general hair care
- Managed client appointments and provided follow-up communication to ensure customer satisfaction
- Maintained a clean and organized work environment, including inventory and equipment upkeep
Retail Associate
Marshalls
Pasadena, California
11.2006 - 01.2008
- Delivered exceptional customer service by greeting customers, anticipating needs, and demonstrating empathy in all interactions, while resolving complaints effectively to prevent escalation
- Maintained comprehensive product knowledge to assist customers in locating items and providing tailored recommendations
- Operated the point-of-sale system to process transactions, handle cash, manage card payments, issue change, and oversee refunds
- Coordinated store closing procedures, including making announcements to inform customers of the store's closing time and ensuring they completed transactions in a timely manner
Retail Associate
Hacienda Mart Shoe Store
La Puente, California
01.2003 - 12.2005
- Assisted customers in selecting and purchasing footwear, ensuring a high level of satisfaction
- Managed inventory, organized product displays, and maintained store cleanliness
- Operated the cash register and handled transactions, providing a seamless shopping experience
Crew Member
Wienerschnitzel
La Puente, California
09.2002 - 12.2002
- Assembled and served meals according to specific guest requirements.
- Processed payments on cash register and counted back bills and change to patrons.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Interacted pleasantly with guests to deliver quality customer service.
Childcare Provider
SP Kinesthetic Kids
South Pasadena, California
05.2001 - 08.2002
- Delivered daycare services to 20+ preschoolers in a child-friendly, safe environment
- Monitored and communicated children’s behavior and progress to parents
- Maintained accurate records of activities, meals, and medications for each child
Education
Cosmetology License - hair, skin, and nail care
Rosemead Beauty School
Rosemead, California01.2006
Skills
- Customer Service Excellence
- Positive attitude and enthusiasm
- Time Management
- Cash Handling & Transaction Management
- Retail & Inventory Management
- Leadership & Team Management
- Cannabis Cultivation
- Cosmetology
Education and Training
Rosemead, California
Timeline
Crew Member
KFC
12.2024 - Current
Server
S&B Burger Joint
12.2024 - Current
Grower
Green Bee Meds
11.2022 - 11.2024
Dispensary Manager
Green Bee Meds
10.2020 - 11.2022
Grocery Delivery Shopper
Instacart
07.2019 - 10.2020
Food Delivery Driver
Postmates
06.2019 - 10.2020
Hair Stylist
Salon Passione
05.2015 - 03.2020
Hair Assistant
Essence Hair Salon
01.2012 - 04.2015
Hair Assistant
Amadeus Salon & Spa
02.2008 - 12.2011
Retail Associate
Marshalls
11.2006 - 01.2008
Retail Associate
Hacienda Mart Shoe Store
01.2003 - 12.2005
Crew Member
Wienerschnitzel
09.2002 - 12.2002
Childcare Provider
SP Kinesthetic Kids
05.2001 - 08.2002
Cosmetology License - hair, skin, and nail care
Rosemead Beauty School