Irvin Juarez
El Paso
Summary
Operations and service management professional with progressive leadership experience in route operations, production management, logistics support, and customer account development within fast-paced environments. Proven ability to lead teams, improve operational efficiency, strengthen customer retention, and manage high-value accounts generating approximately $20,000 in weekly revenue. Recognized for strong leadership, adaptability, and a results-driven approach to customer service, workforce development, and operational performance. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work History
Route Service Representative
UniFirst
El Paso
10.2024 - Current
- Voluntarily transitioned from management into a Route Service Representative role to focus on customer service and route performance.
- Manage a high-performing route generating approximately $20,000 in weekly revenue.
- Maintain strong customer relationships through consistent service, communication, and issue resolution.
- Identify upselling opportunities and support account growth across assigned customers.
- Ensure timely deliveries, inventory accuracy, and customer satisfaction
Route Service Manager
UniFirst
El Paso
01.2022 - 10.2024
- Led and developed Route Service Representatives to improve operational performance, customer satisfaction, and service consistency.
- Managed recruiting, onboarding, coaching, scheduling, and performance development for route personnel.
- Partnered with leadership to optimize route efficiency, strengthen customer retention, and support revenue objectives.
- Built strong customer relationships while effectively resolving escalated service and operational concerns.
Assistant Production Manager
UniFirst
El Paso
11.2020 - 12.2021
- Oversaw daily production operations with focus on productivity, quality assurance, workplace safety, and regulatory compliance.
- Conducted OSHA and safety training programs to maintain compliance with company and state standards.
- Assisted with workforce planning, employee evaluations, and process improvement initiatives to support operational goals.
- Contributed to cost-control efforts and efficiency improvements within the production environment.
Route Service Representative
UniFirst
El Paso
10.2019 - 10.2020
- Managed customer accounts by delivering reliable service, maintaining strong client relationships, and ensuring customer satisfaction.
- Supported revenue growth through product recommendations, upselling opportunities, and proactive customer support.
- Maintained accountability for route organization, inventory management, and service execution.
Load Builder
UniFirst
El Paso
02.2019 - 10.2019
- Prepared and organized customer orders supporting daily operations for 18 route service representatives in a high-volume production environment.
- Ensured order accuracy, quality control, and timely loading to maintain operational efficiency and customer satisfaction.
- Maintained compliance with workplace safety standards and inventory procedures.
- Recognized for strong performance and promoted to Route Service Representative within eight months.
Loss Prevention Specialist
Ross Dress for Less
El Paso
02.2016 - 04.2018
- Collaborated with store leadership to identify shortage trends and support loss prevention strategies.
- Assisted with associate training related to safety procedures, asset protection, and policy compliance.
- Supported operational risk reduction initiatives and store investigations.
Sales Associate
Ross Dress for Less
El Paso
02.2014 - 10.2016
- Supported daily retail operations including merchandising, inventory management, truck processing, and customer service.
- Maintained organized sales floor presentation and operational efficiency in a high-volume retail environment.
Education
Bachelor of Arts - Accounting And Finance
The University of Texas At El Paso
El Paso, TX 01.2021 - 05.2026
Associate of Arts - Business Administration
El Paso Community College
El Paso, TX 01.2015 - 05.2019
Eastwood High School
El Paso, TXSkills
- Operations Management
- Route & Territory Oversight
- Team Leadership
- Customer Retention
- Revenue Growth
- Logistics Coordination
- Production Operations
- OSHA & Safety Compliance
- Employee Training
- Process Improvement
- Inventory Control
- Conflict Resolution
- Microsoft Office Suite
- Bilingual Communication
Timeline
Route Service Representative
UniFirst
10.2024 - Current
Route Service Manager
UniFirst
01.2022 - 10.2024
Bachelor of Arts - Accounting And Finance
The University of Texas At El Paso
01.2021 - 05.2026
Assistant Production Manager
UniFirst
11.2020 - 12.2021
Route Service Representative
UniFirst
10.2019 - 10.2020
Load Builder
UniFirst
02.2019 - 10.2019
Loss Prevention Specialist
Ross Dress for Less
02.2016 - 04.2018
Associate of Arts - Business Administration
El Paso Community College
01.2015 - 05.2019
Sales Associate
Ross Dress for Less
02.2014 - 10.2016
Eastwood High School