An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment
Overview
11
11
years of professional experience
Work History
Industrial Cleaner and Operator
Eurest Services
Ypsilanti, MI
06.2024 - Current
Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment or chemicals when required.
Implemented effective time management strategies to complete assigned tasks efficiently and accurately.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Completed any special projects from the supervisor for the day
Operated and utilize a fork lift to haul pallets and or cardboards to trailers
Crushing cardboards in the compactor
Chalking incoming trailers and maintain proper documentations
Obtaining proper documentations and seals for the trailers to be sent out to the community
Operating a walk behind to maintain walk way lines to ensure visible lines on the floor throughout the establishment
Meeting huddle ups prior and listening in safety talks prior to starting the shift
Guest Service Agent
Spirit Airlines
Romulus, MI
12.2023 - 07.2024
Assist the passenger at throughout self-check in at the kiosk if needed
Assist passengers in ticket sales and reservations including reservation changes
Passenger check-in including the movement of checked baggage
Provide airline information to passengers as required
Greet passengers as they enter the terminal and provide direction to the airline ticket counters.
Arrive at the gate for on-time boarding for departure
Assist the passengers at the gate with any questions
Clubhouse Manager
Easterseals MORC- Dreams Unlimited Clubhouse
09.2021 - 09.2023
Managing an evidence based non-clinical program where individual served comes to gain job tasks skills to be independent in the community
Completed monthly supervision notes, quarterly and annually KPI’s (key performance indicators) on the staff
Attended training conferences, webinars, and seminars with Clubhouse Michigan and or Clubhouse International
Attend meetings with the Easterseals MORC management team
Attend monthly program budget meetings with Easterseals MORC
Met with Supervisor for monthly meetings and going over any program challenges
Maintained a safe, secure clubhouse environment in compliance with all applicable regulations and best practices for risk management.
Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
Clubhouse Coordinator
Lincoln Behavioral Services
Redford, MI
07.2019 - 09.2021
When the Clubhouse Manager is away from program managing an evidence based non-clinical program where individual served comes to gain job tasks skills to be independent in the community
Submitting Clubhouse Driver timesheets
Approving PTO for Clubhouse along with finding coverage for specific routes
Attended training conferences, webinars, and seminars with Clubhouse Michigan and or Clubhouse International
Supervising Clubhouse drivers in making sure that he or she drop off the individual served to and from the Clubhouse safely in the community
Completing paperwork for the drivers to keep track of mileage on the Clubhouse Vehicles and caseload paperwork of 12 individuals served.
Clubhouse Generalist
Lincoln Behavioral- Gathering Place Clubhouse
Redford, MI
08.2017 - 06.2019
Maintain assigned caseloads of members attending the Clubhouse program
Teaching and or assisting members in completing job tasks
Out in the community has a placement manger for a Clubhouse member of receiving work through the Clubhouse community partnership
Attending varies Clubhouse in house meetings, Clubhouse Michigan meetings and Clubhouse International meetings and or workshops for training
Social activities in the community with the members of the Clubhouse
Case Manager/Therapist
Lincoln Behavioral Services
01.2014 - 07.2017
Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance
Admits new clients by reviewing records and applications, conducting orientations
Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans
Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort
Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
Education
Master of Science in Psychology -
Capella University
06.2013
Bachelor of Science in Health Administration -
University of Phoenix
08.2008
Skills
Excellent organizational skills
Time Management
Problem Solving
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Verbal Communication
Written Communication
Excellent customer service skills
Ability to learn new things rapidly and adapt to new environments
First AID/CPR Experience
Enthusiastic
Ability to remain calm in high pressure situations