Irving Serrano
Los Angeles,CA
Summary
Dynamic Team Leader with proven strengths in enhancing customer satisfaction and operational efficiency. Expertise in employee development, effective communication, and strategic problem-solving to drive team performance and meet organizational goals.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Small Format Team Leader
Target
07.2026 - Current
- Led a team to enhance customer service standards.
- Led team in achieving operational goals through effective communication and collaboration.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Developed training programs for new team members, fostering a culture of continuous improvement.
Human Resources Process Team Leader
Target
03.2025 - 07.2026
- Implemented employee scheduling initiatives, optimizing labor costs and ensuring adequate coverage.
- Facilitated communication between departments to improve operational efficiency and customer satisfaction.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Led team in achieving sales goals through effective training and motivation strategies.
Service and Engagement Team Leader
Target
10.2022 - 03.2025
- Led team in achieving operational goals through effective scheduling and task delegation.
- Monitored performance metrics to identify areas for improvement and implement solutions.
- Streamlined inventory management processes to enhance product availability.
- Trained new team members on store policies and customer service standards.
Human Resources Expert
Target
02.2022 - 10.2022
- Supported recruitment efforts by screening resumes and scheduling interviews for prospective candidates.
- Assisted in onboarding new employees, ensuring a smooth transition into company culture and policies.
- Coordinated training sessions to enhance employee skills and compliance with company standards.
- Maintained accurate employee records within HRIS for efficient data management and reporting.
Education
Bachelor of Science - Biology
California State University Los Angeles
Los Angeles, CA06-2024
Skills
- Teamwork and collaboration
- Attention to detail
- Team motivation
- Team supervision
- Inventory management
- Operational optimization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Small Format Team Leader
Target
07.2026 - Current
Human Resources Process Team Leader
Target
03.2025 - 07.2026
Service and Engagement Team Leader
Target
10.2022 - 03.2025
Human Resources Expert
Target
02.2022 - 10.2022
Bachelor of Science - Biology
California State University Los Angeles