Irving A. Jaime Valdes
Orlando,FL
Summary
Dynamic professional with extensive experience at The Walt Disney Company, excelling in schedule optimization and staffing management. Proven ability to enhance operational efficiency and resolve conflicts, ensuring compliance with labor laws. Recognized for exceptional customer service and effective team collaboration, consistently achieving high guest satisfaction.
Overview
21
21
years of professional experience
Work History
Scheduler
The Walt Disney World Company
Lake Buena Vista, FL
01.2018 - Current
- Work with the Resorts Food and Beverage Scheduling Team, following employment labor laws, as well as Union and Walt Disney Co. scheduling guidelines and rules, to assure accurate weekly schedules to optimize and conserve staffing needs.
- I schedule weekly food and beverage areas, and conduct bid pools for days off and vacation time on a yearly basis, using various Microsoft Office apps, such as Word, Excel, and Outlook, as well as other company-owned scheduling apps and employee information apps.
- I'm assigned to schedule all food and beverage areas (front of house and back of house), which include able service restaurants, a café, two quick service restaurants, two lounges, and two pool bars for the Walt Disney French Quarter and Riverside Resorts.
- Performed data entry into computer systems for tracking purposes.
- Worked closely with managers to prioritize tasks according to importance and urgency levels.
- Maintained scheduling procedures to ensure timely completion.
- Provided support to other scheduling areas.
- Communicated schedule changes and staffing needs effectively.
- Handle employee questions and requests by phone.
- Manage, support, and work with my team to handle area management scheduling questions and requests via email (Outlook), phone, in person, and Zoom meetings.
Coordinator of Spas and Fitness Centers
The Walt Disney Company
Lake Buenas Vista, FL
11.2012 - 01.2018
- Managed day-to-day operations of the department, including scheduling tasks, assigning duties, bookkeeping, and managing everyday cash and credit card transactions and deposits.
- Ensured compliance with company policies and procedures related to project management activities.
- Facilitated communication between different departments in order to resolve issues quickly.
- Organized team events to promote a positive work environment.
- Monitored daily appointment progress, and provided updates to employees and management to assure staffing needs were met, and guaranteed guest satisfaction.
- Resolved customer complaints in a timely manner while upholding company standards.
- Monitored inventory levels and ordered additional supplies as needed.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Front Desk Receptionist/Supervisor
Summer Bay Orlando Resort
Clermont, FL
01.2004 - 11.2012
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Responded to customer inquiries via phone, email, and in person.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled sensitive information in a confidential manner.
Education
High School Diploma -
Teodoro Aguilar Mora High School
Yabucoa, Puerto Rico06-1995
Some College (No Degree) - Business/Accounting
University of Puerto Rico Recinto De Humacao
HumacaoSkills
- Labor law compliance
- Schedule optimization
- Staffing management
- Inventory management
- Conflict resolution
- Project management
- Customer service
- Communication skills
- Team building
- Time management
- Data analysis
- Event coordination
- Operational efficiency
- Multi-line phone systems
- Schedule management
- Inventory replenishment
- Organizational skills
- Meeting scheduling
- Database maintenance
- Professionalism
- Office equipment operation
- Document management
- Inventory control
- Invoice submission
- Workflow management
- Business administration
- Team collaboration
- Teamwork and collaboration
- Clerical Tasks
- Multitasking Abilities
- Scheduling coordination
- Correspondence Handling
- Adaptability and flexibility
- Labor compliance
- Cash handling
- Communication
- Staff training
- Emergency response
- Health and safety compliance
- Appointment scheduling
- Performance monitoring
- Operations oversight
- Quality assurance and control
- Data entry
- Data archiving
- Maintenance planning
- Policies and procedures implementation
- Cultural awareness
- Client relations
- Workforce training
- Problem-solving
Affiliations
- Enjoy Volunteering through the Walt Disney Company which included activities for employment recognition and also activities held in the community with various different Charities.
Accomplishments
- Received Quarterly Awards and recognitions placed by fellow employees and management, recognizing work ethics, team work, customer services, problem solving and volunteer work.
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Scheduler
The Walt Disney World Company
01.2018 - Current
Coordinator of Spas and Fitness Centers
The Walt Disney Company
11.2012 - 01.2018
Front Desk Receptionist/Supervisor
Summer Bay Orlando Resort
01.2004 - 11.2012
High School Diploma -
Teodoro Aguilar Mora High School
Some College (No Degree) - Business/Accounting
University of Puerto Rico Recinto De Humacao