Angelina Boyd
Columbia,SC
Summary
I am seeking a position to use my experience in the Human Resources industry that will provide an opportunity for continued professional growth. My passion is helping people reach their maximum potential. I enjoy being a part of fostering good employee relations, motivating, and training others. My goal is to build a work culture that strengthens the employee/employer relationship through confronting issues and resolving them in a manner that is fair while maintaining the integrity of the company.
Experienced with strategic human resources management, including talent acquisition and development. Utilizes collaborative approaches to enhance team performance and morale. Knowledge of implementing HR policies that align with organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Human Resources
Rice Estates
Columbia, SC
10.2017 - Current
- Planning, developing, implementing, organizing and direction of the overall functions of the human resources department and related operations
- Developing and maintaining human resources policies and procedures
- Performing necessary human resources administrative and record keeping tasks for compliance
- Recruitment of new employees through advertisements, job fairs, postings, etc.
- Overseeing the distribution of appropriate applications and resumes to supervisors and department heads for positions available
- Overseeing the process of hiring new employees by; verifying past employment, conducting criminal background checks, verifying professional licenses, conducting sexual offender registry checks, conducting Medicare/medicaid fraud checks and assuring that all other required screening procedures for new hires are performed
- Overseeing participation of each new hire in the new employee orientation program
- Distribute information and the explanation of benefits to employees and the enrollment of eligible employees as they are hired or as they become eligible
- Providing support and assistance to safety coordinators and workers compensation carriers on issues involving work related accidents/incidents and safety awareness
- Maintaining of OSHA logs of employee incidents, completion of logs is required by law
- Coordination of employee medical related screenings and consultation with the employee health nurse concerning employee health and safety issues
- Submitting of all new hire information to the e-verify within 3 days of hire and maintaining records for audits by the department of labor
- Overseeing of payroll functions and procedures, assurance of accurate and timely compensation for community employees
- Instruction and advisement of supervisors and department heads on human resources policies and procedures, including proper interviewing, hiring, disciplinary and termination techniques with the providing of assistance as needed
- Maintaining of employee position tracking matrix and assurance of PAFs
- Enrollment of all staff into the online mandatory training classes
- Maintaining of employee bulletin boards beside each time clock- assuring that mandatory postings are present and remove unauthorized postings
- Assisting in preparing department heads and testifying, when required, in unemployment hearings and other legal proceedings
- Keeping abreast of new trends and laws pertaining to human resources through reading, studying, and attending relevant meetings, workshops, seminars, etc.
- Coordination of the schedule for front desk coverage. maintaining evaluations, projects and time keeping for the reception area
- Maintaining all privacy rules and regulations pertaining to the health insurance portability and accountability act (HIPAA)
- Preparation and management of the budgeted requirement set for the fiscal year
- Maintenance of a cooperative and cohesive relationship in his/her department as well as other areas
- Exhibition of the proper and timely responses to all employee, resident, and family concerns
- Preparation of written and oral reports as requested within established time frames
- Developed and implemented HR strategies aligned with organizational goals.
- Led talent acquisition initiatives, enhancing recruitment processes and candidate experience.
- Oversaw employee relations, fostering a positive workplace culture and resolving conflicts.
- Managed performance management systems, ensuring consistent feedback and professional growth.
- Implemented training programs, promoting employee development and retention strategies.
- Analyzed HR metrics to drive data-informed decision-making and continuous improvement.
- Collaborated with leadership on succession planning and workforce development initiatives.
- Ensured compliance with labor laws and regulations, mitigating organizational risk factors.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Implemented competitive compensation packages, attracting top-tier candidates and retaining valuable employees.
- Implemented data-driven decision-making processes within the HR department to identify areas of improvement.
- Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
- Conducted thorough job analyses to develop accurate position descriptions and salary structures.
- Created succession planning strategies to ensure leadership continuity and long-term success.
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Established performance management systems to align individual goals with organizational objectives.
- Optimized workforce planning strategies to align staffing levels with business needs efficiently.
- Coordinated professional development programs that resulted in enhanced employee skills, boosting internal promotions.
- Streamlined recruitment processes for increased efficiency in hiring top talent.
- Negotiated favorable contracts with vendors, maximizing the value of HR services received while minimizing costs.
- Fostered strong relationships between human resources staff members, encouraging collaboration on projects.
- Enhanced company culture by promoting diversity and inclusion initiatives.
- Processed employee claims involving performance issues and harassment.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Motivated employees through special events and incentive programs.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Devised hiring and recruitment policies for 200-employee company.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Distributed employee engagement surveys to identify areas of improvement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Recruited top talent to maximize profitability.
- Fostered positive work environment through comprehensive employee relations program.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Employee Relations
Rice Estates
Columbia, SC.
01.2003 - 01.2017
- Coordinated programs that emphasis on employee morale, first impressions, customer service (Lead Ambassador)
- Coordinated monthly employee related meeting and record minutes
- Performed employee in-service training
- Planned and organized outreach programs
- Processed incoming mail
- Developed and maintained relationships with community organizations
- Hosted fundraising events
- Conducted background check
- Scheduled events for employee recognition
- Assisted with drop-in tours
- Coordinated monthly theme events for employees
- Assisted in scheduling new hire orientation
- Assisted Human Resources Director
- Filed and updated employee information
- Handled employee relations issues effectively, mediating conflicts between staff members when needed, leading to a more harmonious work environment.
- Supported successful employee relations efforts by conducting thorough investigations into workplace concerns and providing recommendations for resolution.
- Collaborated with legal counsel to ensure compliance with labor laws and regulations throughout all employee relations activities.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Reduced turnover through effective conflict resolution, mediation, and employee relations efforts.
- Handled employee relations matters discreetly, resolving issues quickly so as not to disrupt office harmony.
- Managed employee relations cases, resolving conflicts while maintaining confidentiality and professionalism.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
- Partnered with Human Resources department in employee relations issues helping resolve disputes amicably while reducing legal liability.
- Oversaw employee relations issues, providing guidance and support to both management and staff on conflict resolution matters.
- Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
- Managed employee relations issues professionally and confidentially, resolving conflicts efficiently.
- Improved employee relations by effectively mediating conflicts and addressing concerns in a timely manner.
- Delivered impactful presentations on employee relations topics at company meetings and events.
- Handled employee relations issues professionally by investigating complaints thoroughly and recommending appropriate actions based on findings.
- Advised management on best practices in employee relations, fostering a positive work environment.
- Handled complex employee relations issues, effectively resolving conflicts between team members or with management personnel.
- Served as a trusted adviser to executive leadership, providing guidance on complex employee relations matters and contributing to strategic workforce planning initiatives.
- Handled sensitive employee relations matters discreetly, maintaining confidentiality at all times while working towards fair resolutions.
- Developed comprehensive employee relations programs and initiatives to increase organizational engagement.
- Coordinated employee relations initiatives, resolving conflicts and promoting a collaborative workplace culture.
- Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
- Managed employee relations by providing counseling, conflict resolution support, and guidance on workplace policies to create harmonious work environment.
- Ensured a positive work environment by managing employee relations issues promptly and effectively.
- Handled employee relations matters professionally, adhering to legal guidelines and company policies at all times.
- Organized employee relations activities to enhance employee morale and foster supportive work environment.
- Contributed to the ongoing improvement of employee relations practices by monitoring industry trends and making recommendations for enhancements in policies, procedures, or processes.
- Strengthened employee relations by implementing strategic communication plans and fostering a positive work environment.
Unit Secretary/Schedule Coordinator
Rice Estates
Columbia, SC.
01.2000 - 01.2003
- Scheduled orientations
- Recruited
- Assisted Nurses
- Answered high volume phone calls
- Faxed and filed documents
- Assisted in hiring and terminating employees
- Coordinated monthly schedule for over 100 employees
- Performed various administrative task
- Managed patient records and documentation to ensure accuracy and compliance with healthcare regulations.
- Coordinated communication between medical staff, patients, and families to enhance care efficiency.
- Scheduled appointments and maintained calendars for healthcare providers to optimize workflow.
- Implemented electronic health record systems to streamline data entry and retrieval processes.
- Trained new staff on administrative procedures, promoting consistency in operations.
- Oversaw inventory management of medical supplies, reducing shortages through proactive ordering.
- Developed and maintained filing systems for efficient retrieval of patient information.
- Facilitated meetings and recorded minutes, ensuring clear communication among team members.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Compiled stock overages reports to share with managers and suppliers to avoid excess waste and deliver timely refunds and returns.
- Troubleshot production problems, machinery malfunctions, and staff shortages.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Education
Bachelor of Science - Human Resources Management, Minor in Marketing
Ashford University
San Diego, CA10-2021
Skills
- Talent Management
- Change Management
- Talent Acquisition
- Excellent Verbal and Written Communication
- HRIS Systems
- Microsoft office, Outlook, Excel, PowerPoint
- Customer Retention
- Interpersonal Skills
- Leadership Skills
- Organizational Skills
- Facilitation
- Employee Relations Management
- Conflict Management
- Discretion
- Compliance
- Knowledge of federal and state laws
- Compliance management
- HR analytics
- Records management
- Talent acquisition
- Performance evaluation
- Employee relations
- Records maintenance
- Organizational development
- Payroll management
- Retention strategies
- Background checks
- Diversity and inclusion
- Workforce planning
- Internal communications
- Employment law expertise
- Recruitment strategy
- Onboarding
- Exit interviews
- Strategy development
- Training programs
- Compensation strategy
- Performance management
- Labor relations
- Budget forecasting
- Onboarding process
- Performance reviews
- Regulatory compliance
- Labor agreements
- Recruitment strategies
- Succession planning
- HR software proficiency
- Interviewing techniques
- Employee morale building
- Employee engagement
- Staff recruitment planning
- Workers' compensation oversight
- Training program management
- HR policy development
- Staff management
- Leadership development
- Human resources operations
- Recruitment
- Company organization
- Dispute mediation
- Workforce improvements
- Performance appraisal
- Recordkeeping
- Payroll coordination
- Employee handbook development
- Training development
- Recruitment and hiring
- Contract negotiation
- Personnel recruitment
- Job analysis
- Training and mentoring
- Team building
- Microsoft office proficiency
- Employee onboarding
- Microsoft office and docusign
- Recruitment and selection
- New employee orientation
- Risk management
- Online position posting
- Career development
- Performance assessment
- Recruitment oversight
- Employment law
- System development
- Grievance handling and redressal
- Post-hire check-ins
- HR guidance
- Unemployment claims management
- Recruitment life cycle
- Personnel information systems
- Orientation preparation
- Employee morale management
- Labor law compliance
- Staffing optimization
- HRIS management
- Policy making and enforcement
- Employee support
- Staffing and recruiting professional
- Legal compliance
- Payroll administration
- Corrective action planning
- Labor negotiations
- Policy enforcement
- Employee retention
- Talent management
- Onboarding and orientation
- HR leadership
Certification
*Verbal Communication Skills Certification-Midlands Technical College 10-21-2025
*Personal Accountability Certification-Midlands Technical College 10/28/2025
*Principals of Teamwork, Collaboration Certification-Midlands Technical College-11/4/2025
*Critical Thinking and Problem Solving Certification-Midlands Technical College-11/11/2025
*Taking Charge of Change Certification-Midlands Technical College-11/18/2025
*Dealing with Conflict Certification-Midlands Technical College-11/25/2025
*Business Writing Essentials Certification- Midlands Technical College-12/02/2025
*SHRM Certification Review- Midlands Technical College-9/17/2025-12/10/2025
Timeline
Director of Human Resources
Rice Estates
10.2017 - Current
Employee Relations
Rice Estates
01.2003 - 01.2017
Unit Secretary/Schedule Coordinator
Rice Estates
01.2000 - 01.2003
Bachelor of Science - Human Resources Management, Minor in Marketing
Ashford University