SUELY RAMIREZ
Rio Rico,AZ
Summary
Human Resources and Operations executive with 25+ years of experience in public-sector and healthcare settings. Proven expertise in employee relations, workforce planning, and policy development, ensuring regulatory compliance. Skilled in leading teams in both unionized and non-unionized environments, with a strong focus on performance management and budget oversight. Bilingual in English and Spanish, recognized for maintaining confidentiality and exercising sound judgment. Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
32
32
years of professional experience
Work History
Director of Human Resources
Overcome Independent Staffing LLC
Rio Rico, AZ
05.2009 - Current
- Facilitate conflict resolution processes to maintain positive workplace culture.
- Conduct performance reviews across departments to evaluate employee contributions.
- Manage employee benefits programs, including health insurance and retirement plans.
- Assiste in preparing annual staffing budgets while identifying turnover reduction strategies.
- Collaborate with leadership on succession planning for key roles.
- Ensure compliance with employment laws through diligent monitoring and reporting.
- Develope and implemented human resources policies to optimize organizational practices.
- Coordinate recruitment activities to staff organization with qualified candidates.
Accreditation & Regulatory Specialist
HonorHealth Medical Center
04.2022 - 05.2023
- Managed licensing and regulatory compliance for over 150 medical facilities.
- Conducted audits of operational processes to ensure regulatory adherence.
- Monitored healthcare regulation changes and updated policies accordingly.
- Collaborated with clinical teams to maintain compliance with guidelines.
- Supported executive leadership in addressing accreditation requirements and Statements of Deficiencies.
- Coordinated training sessions on regulatory updates for clinical staff.
- Established and overseen regulatory procedures to enhance operational efficiency.
- Communicated complex regulatory changes to assess operational impacts.
Eligibility Specialist (Contract)
Arizona Department of Economic Security
Phoenix, AZ
11.2021 - 04.2022
- Conducted eligibility determinations for public assistance programs per state and federal regulations.
- Reviewed applications to assess eligibility for state assistance programs, ensuring compliance.
- Processed documentation to verify client eligibility and adherence to guidelines.
- Collaborated with social service agencies to coordinate comprehensive client support services.
- Maintained accurate records of client interactions and case updates for efficient tracking.
- Researched policy changes affecting program eligibility criteria and updated knowledge base.
- Analyzed financial information submitted by applicants to verify income levels effectively.
- Explained eligibility details and affordability options to clients with professionalism.
Legal Compliance Analyst
Environmental Defense Fund
New York, New York
02.2019 - 11.2021
- Executed compliance monitoring, internal audits, and regulatory reporting to ensure adherence to standards.
- Analyzed compliance reports for alignment with environmental regulations and legal requirements.
- Reviewed internal policies against best practices to identify compliance gaps and recommend improvements.
- Collaborated with cross-functional teams to evaluate compliance risks and develop mitigation strategies.
- Facilitated discussions on compliance issues with senior management and external partners to drive resolution.
- Prepared documentation for regulatory submissions, inspections, and audits according to legal mandates.
- Monitored changes in legislation affecting operations and advised on compliance implications of new initiatives.
- Conducted due diligence on third-party vendors to verify compliance with company standards.
Secretary to Supreme Court Justice
Unified Court System - New York State
The Bronx, New York
02.2011 - 09.2014
- Prepared confidential legal documents and maintained court records to support judicial operations.
- Managed daily office operations for Unified Court System, ensuring efficiency.
- Coordinated schedules and appointments for court officials and staff to optimize workflow.
- Assisted in courtroom proceedings by organizing materials and exhibits effectively.
- Responded to public inquiries regarding court processes with professionalism and accuracy.
- Maintained confidentiality of sensitive legal information while utilizing office software for records management.
- Created agendas and took minutes during meetings, distributing notes promptly afterward.
- Processed invoices for payment, tracked payments from vendors and clients meticulously.
Office Manager / Executive Assistant to the President
Northwood Utilities, Inc.
Valhalla, New York
01.2006 - 02.2011
- Supported executive leadership with HR administration, payroll coordination, vendor management, and reporting.
- Managed daily office operations, ensuring workflow efficiency and productivity.
- Coordinated scheduling and appointments for executive team members and staff.
- Oversaw inventory management to maintain necessary supplies.
- Implemented office policies to enhance compliance and productivity among employees.
- Directed HR programs and processes to improve operational efficiency.
- Facilitated training programs to enhance employee skills and performance.
- Conducted employee evaluations to assess performance and provide feedback.
- Scheduled random drug testing for employees to diminish regularity risks.
Administrative Assistant to Senior Project Manager
OneSource (United Nations)
New York, New York
01.2005 - 12.2005
- Prepared Kronos payroll for 123 union employees and managed HR correspondence and contracts.
- Coordinated interdepartmental communication and liaised with external stakeholders.
- Assisted in report and presentation preparation for senior management.
- Answered phone calls and emails, facilitating effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel to ensure accuracy.
- Organized filing systems for physical and electronic documents, maintaining confidentiality.
- Managed office supplies inventory by regularly checking stock levels.
- Provided administrative support to executive team, including scheduling meetings.
Administrative Assistant to Health Service Administrator
Prison Health Services (NYS DOC)
Queens, New York
03.2004 - 11.2004
- Supported administrative operations for correctional healthcare facility, ensuring compliance with regulations.
- Managed confidential patient records and documentation processes efficiently.
- Facilitated communication between medical teams and prison administration to enhance service delivery.
- Coordinated scheduling of health services for inmates, optimizing resource allocation.
- Handled inquiries from inmates regarding healthcare services, fostering clear communication.
- Provided administrative support to executive team by managing calendars and scheduling meetings.
- Generated summary reports on key performance indicators for weekly, monthly, and quarterly evaluations.
Executive Assistant / Office Manager
Concourse Medical Center
The Bronx, New York
09.2002 - 03.2004
- Supported executive healthcare operations and supervised clerical staff to enhance productivity.
- Managed executive schedules, coordinating calendar appointments with precision.
- Processed confidential documents while maintaining secure filing systems.
- Communicated effectively with internal teams and external partners to ensure alignment.
- Tracked deadlines and deliverables to support project management initiatives.
- Facilitated onboarding processes for new staff within organization.
- Utilized office software to streamline administrative tasks and generate reports.
- Coordinated meeting logistics and managed complex calendars for executive team.
Administrative Assistant → Assistant Manager → Operations Director
Aramark / ServiceMaster (Mount Sinai Medical Center & Nyack College)
New York, New York
01.1997 - 01.2002
- Progressively promoted into leadership roles, supervising over 300 employees across various departments.
- Managed staffing, budgets, and ensured compliance with OSHA and Joint Commission standards.
- Implemented process improvements to enhance operational efficiency and productivity.
- Developed training programs for all staff to boost performance and skills.
- Established quality control measures to uphold high service standards.
- Coordinated strategic planning sessions aligning operational goals with business strategy.
- Resolved customer service issues promptly while maintaining high satisfaction levels.
- Directed operations of a multi-million dollar business, ensuring optimal resource allocation.
Administrative Assistant / Office Manager
Sheinker-Wasserstein Real Estate
New York, New York
03.1994 - 03.1999
- Managed legal correspondence, leases, payroll, and financial reporting efficiently.
- Coordinated executive and client meetings, ensuring effective schedule management.
- Maintained organized filing systems for property documents, enhancing access and confidentiality.
- Developed client databases to improve relationship management and communication.
- Conducted market research to support informed real estate decisions.
- Provided comprehensive administrative support to the executive team, including calendar management.
- Processed invoices accurately using accounting software applications, ensuring timely payments.
- Streamlined office communications for real estate transactions, fostering collaboration among departments.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed financial activities of department to share budgetary input with managers.
Education
Master of Arts - Adult Education and Training
University of Phoenix
Phoenix, AZ01.2010
BBA - Business Administration And Management
Monroe College
The Bronx, NY04-2008
Skills
- Policy writing
- Performance evaluation
- Regulatory compliance
- Employee benefits management
- Recruitment strategies
- Talent management
- Change management
- Team leadership
- Training development
- Employee engagement
- Human resources administration
- Training program management
- Compliance management
- Records management
- Performance management
- Workforce planning
- Employee relations
- Onboarding process
- Workers' compensation oversight
- Benefits administration
- Talent acquisition
- Performance reviews
- Interviewing techniques
- Payroll management
- Background checks
- Exit interviews
- Labor agreements and relations
- Leadership development
- Staff recruitment planning and optimization
- Employee support and morale building
- Compliance oversight and legal adherence
Licenses Certifications Professional Training
- Arizona Notary Public, 637368, 2022-2026
- New York State Department of Consumer Affairs, Employment Agency License, 2006-2017
- HIPAA I & II, Health Insurance Portability and Accountability Act
- OSHA, HAZMAT, HAZCOM, PPE, BBP, LOTO, Asbestos Awareness
- ISO 14001:2015 Auditor Training
- Unified Court System - Bankruptcy and Foreclosure Training
- Certified Life Coach, Life Coach Institute of Orange County 2014
Timeline
Accreditation & Regulatory Specialist
HonorHealth Medical Center
04.2022 - 05.2023
Eligibility Specialist (Contract)
Arizona Department of Economic Security
11.2021 - 04.2022
Legal Compliance Analyst
Environmental Defense Fund
02.2019 - 11.2021
Secretary to Supreme Court Justice
Unified Court System - New York State
02.2011 - 09.2014
Director of Human Resources
Overcome Independent Staffing LLC
05.2009 - Current
Office Manager / Executive Assistant to the President
Northwood Utilities, Inc.
01.2006 - 02.2011
Administrative Assistant to Senior Project Manager
OneSource (United Nations)
01.2005 - 12.2005
Administrative Assistant to Health Service Administrator
Prison Health Services (NYS DOC)
03.2004 - 11.2004
Executive Assistant / Office Manager
Concourse Medical Center
09.2002 - 03.2004
Administrative Assistant → Assistant Manager → Operations Director
Aramark / ServiceMaster (Mount Sinai Medical Center & Nyack College)
01.1997 - 01.2002
Administrative Assistant / Office Manager
Sheinker-Wasserstein Real Estate
03.1994 - 03.1999
Master of Arts - Adult Education and Training
University of Phoenix
BBA - Business Administration And Management
Monroe College