Iryna Didukhova
Cleveland,OH
Summary
Self motivated, proactive and responsible worker. Eleven years of experience in courteous customer service. Two years of experience in volunteering (fundraising, logistics, people coordination). Ready to go extra mile to deliver customer satisfaction and problem resolving. My goal in work environment is to enhance the safety of operations and to provide excellent quality of service which is a sign of good reputation of the company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Agent (for Alaska Airlines)
Prime Flight Aviation
12.2022 - Current
- Providing safety environment during operations
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction, paying attention to special needs or wants.
- Clarifying customer issues and determining the root cause of problems to resolve service complaints.
- Demonstrating high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Accountant
Ltd Travel7
01.2013 - 07.2019
- Customer support
- Providing reports
- Creating agreements
Accountant
Ltd UTT
11.2012 - 01.2013
- Customer service
- Communication with banks and government departments
- Providing monthly reports
Accountant
Ltd Ekomers
02.2011 - 11.2012
- Gathered financial information, prepared documents
- Communication with bank's organizations
- Customer service
Education
English Language -
Cuyahoga Community College
Cleveland, OH11.2022
Private Pilot -
T&G Flight School
Cleveland, OH05.2021
Private Pilot -
Ukrainian Flight School
Kyiv, Ukraine05.2020
Master Degree - Accounting And Auditing
Ad. Makarov National University of Shipbuilding
Pervomaisk, Ukraine06.2010
Skills
- Providing safe environment
- Customer Service
- Attention to Detail
- Team worker
- Strong computer skills
- Quick learner
- Analytical skills
- Ability to work in stressful situation
- Good interpersonal and written communication skills
- Issue and Conflict Resolution
Languages
Ukrainian
Native or Bilingual
English
Native or Bilingual
Russian
Native or Bilingual
Spanish
Elementary
Certification
06/2023 Prime Flight Aviation (Alaska Airlines) - Coach
08/2023 Prime Flight Aviation(Alaska Airlines) - Trainer
09/2023 Prime Flight Aviation- (Alaska Airlines) Ground Security Coordinator
10/2023 Prime Flight Aviation (Alaska Airlines) - Communication Coordinator
Additional Information
I love reading, traveling, sport, always learn as much as i can and improve my skills. I am licensed scuba diver and skydiver.
Timeline
Customer Service Agent (for Alaska Airlines)
Prime Flight Aviation
12.2022 - Current
Accountant
Ltd Travel7
01.2013 - 07.2019
Accountant
Ltd UTT
11.2012 - 01.2013
Accountant
Ltd Ekomers
02.2011 - 11.2012
English Language -
Cuyahoga Community College
Private Pilot -
T&G Flight School
Private Pilot -
Ukrainian Flight School
Master Degree - Accounting And Auditing
Ad. Makarov National University of Shipbuilding
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