Jonathan Padilla
Saint Hedwig
Summary
Cheerful and upbeat with a history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Able to develop, present and effectively communicate complex ideas of the company. Embraces teamwork and shares ideas and methods to improve performance. Great in balancing independent and collaborative work.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Living Spaces
Cibolo
11.2024 - 11.2025
- Complete a monthly proficiency plan by utilizing the end of the month sales reporting tools and self-assessing personal strength and opportunities.
- Help to build a culture throughout store that drives the following positive company expected outcomes.
- Actively support and contribute to the store with the goal of helping the entire team delight guests and achieve revenue targets.
- Utilize all tools to the company standard.
Sales Associate
Jerome’s Furniture Warehouse
Moreno Valley
03.2021 - 10.2024
- Responsible for providing excellent service for internal and external customers.
- Build relationships with each and every guest to ensure a positive shopping experience and repeat business.
- Verify all order information with customers and connect with other departments for special requests and accommodations to ensure a successful delivery.
Customer Service Associate
Walgreens
Lake Elsinore
05.2020 - 03.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Assessed customer needs and upsold products and services to maximize sales.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Translated services for a team to serve Spanish speaking customer needs.
Order Fulfillment Associate
Home Depot
Murrieta
01.2018 - 02.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered calls per day and directed to designated individuals or departments.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Skills
- Negotiation
- Customer service
- Relationship management
- Product knowledge
- Sales strategy development
- Time management
Languages
Spanish, Expert
Timeline
Sales Specialist
Living Spaces
11.2024 - 11.2025
Sales Associate
Jerome’s Furniture Warehouse
03.2021 - 10.2024
Customer Service Associate
Walgreens
05.2020 - 03.2021
Order Fulfillment Associate
Home Depot
01.2018 - 02.2020